Experience Inc. Jobs

Remote Work: No

Overview:

At Zebra, we are a community of innovators who come together to create new ways of working to make everyday life better. United by curiosity and care, we develop dynamic solutions that anticipate our customer’s and partner’s needs and solve their challenges.

Being a part of Zebra Nation means being seen, heard, valued, and respected. Drawing from our diverse perspectives, we collaborate to deliver on our purpose. Here you are a part of a team pushing boundaries to redefine the work of tomorrow for organizations, their employees, and those they serve.

You have opportunities to learn and lead at a forward-thinking company, defining your path to a fulfilling career while channeling your skills toward causes that you care about – locally and globally. We’ve only begun reimaging the future – for our people, our customers, and the world.

Let’s create tomorrow together.

The Order Experience (OEX) organization is responsible for all aspects of customer care related to the

quote-to-order process, including people, process, tools and customer satisfaction.

The team is responsible for the accurate entry of purchase order and/or Service Contract information

from the sales team or directly from Zebra’s customers into Zebra’s system.

They act as a subject matter expert on all matters related to the product and/or service contract

orders, responding to inquiries from management, Zebra’s sales teams and the customer.

Responsibilities:

• Team Leadership & Development: Inspire and cultivate a high-performing team by selecting, training, and mentoring leaders. Oversee and empower a dynamic group responsible for order entry and administrative functions through effective supervision.

• Strategic Alignment & Performance: Define regional business priorities and strategic goals. Align team and individual performance objectives to drive success and achieve key outcomes.

• Service Excellence: Ensure adherence to service level agreements, delivering results and insights to management. Champion a culture of accountability and excellence.

• Stakeholder Engagement: Facilitate impactful meetings with customers and internal stakeholders using advanced web-based technologies, ensuring successful outcomes through skilled facilitation.

• Expert Representation: Represent the service contracts team as a subject matter expert in business updates and customer presentations, showcasing our commitment to excellence.

• Customer-Centric Leadership: Embody and promote our customer strategy and principles, setting a standard of excellence in all interactions.

• Compliance & Audit Management: Serve as the main contact for internal and external audits related to product and service contract administration. Ensure compliance with internal policies and external regulations.

• Process & Service Innovation: Lead or contribute to initiatives that enhance processes and services. Identify improvement opportunities, engage the team, and apply best practices to adopt cutting-edge technologies and methodologies.

• Customer & Business Insight: Stay informed about our business landscape and customer needs. Educate and motivate the team to understand the broader context and significance of their work.

• Problem Resolution: Act as the escalation point for resolving complex issues and managing challenging customer situations, ensuring swift and effective solutions.

Qualifications:

• Minimum Education: Advanced degree (or equivalent vocational qualification / experience)

• Minimum Work Experience (years): 7-8 years’ experience including minimum 2 years as team lead / supervisor

  Key Skills and Competencies:

• Strong leadership skills coupled with a desire and ability for continuous learning / selfdevelopment

• Expereince with Leading of Leaders

• Effective team builder - Builds teams of diverse skills and perspective

• Good understanding of data and leveraging them to identify trends and manage complexities.

• Strong customer orientation

• Presentation skills verbal and non-verbal with focus on storytelling

• Knowledge of order entry policies and processes is an advantage

• Role model level professional work behaviors (attendance, teamwork, time management)

  Benefits:

• 5 weeks of vacation, 5 sick days, 4 volunteer days paid off and couple of special Z-days off for life-work balance

• Multisport card at a reduced price

• Meal contribution

• Monthly contribution 1000 CZK/month in the form of credits on your Benefit plus card with cafeteria system where you can choose from wide range of activities/benefits from Health, Sports, Travel, Wellness, Development, Culture up to company Language courses

• Training and personal development in soft skills and hard skills, access to our internal learning portal and internal career opportunities within Zebra departments

• Annual bonuses based on financial results

• Yearly salary increases according to individual performance

• Employee referral bonus for bringing New Talent to Zebra

• Free beverages and fruit days (coffee, tea, milk available in our kitchenette)

• Life & Pension insurance contribution

• Company preschool (in Czech or in English)

• New modern and multifunctional workplace at Vlněna Office park in the city centre

• Discount at our partners (T-Mobile, Banks, HP, Dell, Microsoft Office)

To protect candidates from falling victim to online fraudulent activity involving fake job postings and employment offers, please be aware our recruiters will always connect with you via @zebra.com (https://www.zebra.com/ap/en.html) email accounts. Applications are only accepted through our applicant tracking system and only accept personal identifying information through that system. Our Talent Acquisition team will not ask for you to provide personal identifying information via e-mail or outside of the system. If you are a victim of identity theft contact your local police department.