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This role is primarily about supporting our customers in the United Kingdom and occasionally overseas and ensuring that their Westrock high speed packaging machines are maintained in excellent condition and run at >98% efficiency.

The Field Service Technician is responsible for the safety, installation, commissioning, maintenance, and repair of WestRock packaging equipment in use at our customer's sites.

They ensure that we always work safety and are actively involved in the continuous improvement of our work practices as well as implementing projects.

This is a role where you are encouraged to grow your knowledge and experience and become an active member of our Westrock Europe Field Service Team. As part of our global "One Westrock" strategy we "innovate boldly" and "package sustainably" you could be a part of that.

How you will impact WestRock:

• Ensuring the safe operation and maintenance of Westrock machines

• Installation, commissioning, and customer acceptance of new machines

• Proactively monitoring machine performance and intervening to ensure maximum efficiency

• Proactively managing scheduled maintenance of machines entrusted to you (actively looking for and resolving problems before they become issues for our customers)

• Assessing machine mechanical wear and conducting the planned replacement worn components

• Improve the knowledge and skills of customer operators and maintainers and creating Standard Operating Procedures (SOPs) where needed.

• Actively involved with the team to improve our own work practices

• Troubleshooting electrical and mechanical faults and quickly escalating to colleagues when required

• Ensuring that the correct tools, spare parts and consumables are available

• Input to the continuous improvement of WestRock’s machine design

What you will need to succeed:

• Ideally 3 to 5 years’ experience of installing, maintaining, and repairing electro-mechanical machinery

• Knowledge and practical experience of PLCs and Mechatronic systems

• Independent, customer-oriented way of working

• Performance-oriented thinking and acting

• Willingness to challenge "we have always done it like this" thinking

• Willingness to travel

• Language: very good English (Another European language is a plus)

• Project management experience is a plus

• LEAN and Six Sigma experience is a plus

• Continuous improvement experience is a plus

WestRock (NYSE:WRK) partners with our customers to provide differentiated paper and packaging solutions that help them win in the marketplace. WestRock's team members support customers around the world from locations spanning North America, South America, Europe, Asia and Australia. Learn more at www.westrock.com.

WestRock is an Equal Opportunity Employer. We strive to create and maintain a diverse workforce where everyone feels valued, respected, and included. WestRock does not discriminate on the basis of race, color, religion, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other basis protected by federal, state or local law.