Experience Inc. Jobs

Description We are offering a contract employment opportunity for a Customer Service Representative in the finance industry, based in Southington, Connecticut. This role involves handling customer inquiries, maintaining accurate customer records, and processing customer applications with precision and efficiency.

Responsibilities:

• Handle incoming calls and messages from online banking end users to assist with their needs

• Troubleshoot and resolve issues related to login problems, technical support, online bill pay, and online security

• Document details of end user interactions in the case management system

• Build and strengthen customer relationships while servicing end user needs in a respectful, professional manner

• Adhere to company call quality standards and service level agreements

• Monitor customer accounts and take appropriate action when needed

• Maintain a reliable work attendance record

• Learn new concepts quickly and easily in a dynamic environment

• Use multiple internal systems proficiently to assist customers

• Have a good understanding of Online Banking services. Requirements • Possess a Bachelor's degree in Finance, Business Administration, or a related field.

• Have proven experience in customer service or a client-facing role within the financial industry.

• Exhibit excellent communication and interpersonal skills for effective customer interaction.

• Show strong problem-solving abilities to handle customer issues and complaints efficiently.

• Demonstrate a good understanding of financial products and services to provide accurate information to customers.

• Ability to work in a fast-paced environment and manage multiple tasks simultaneously.

• Exhibit a high level of professionalism, honesty, and integrity in all work-related activities.

• Have proficiency in using computer software, including MS Office and customer relationship management (CRM) systems.

• Show willingness to stay updated with industry trends and developments.

• Ability to work independently as well as in a team.

• Possess strong organizational and time management skills.

• Willingness to work in different shifts, including weekends and holidays, if required.

• Fluency in more than one language would be an advantage.

• Experience in sales within the financial industry would be a plus.

• Possess strong analytical skills to understand and interpret customer needs.

• Ability to handle sensitive information confidentially.

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .