Experience Inc. Jobs

AVEVA is a global leader in industrial software. Our cutting-edge solutions are used by thousands of enterprises to deliver the essentials of life – such as energy, infrastructure, chemicals and minerals – safely, efficiently and more sustainably.

We’re the first software business in the world to have our sustainability targets validated by the SBTi, and we’ve been recognized for the transparency and ambition of our commitment to diversity, equity, and inclusion. We’ve also recently been named as one of the world’s most innovative companies.

If you’re a curious and collaborative person who wants to make a big impact through technology, then we want to hear from you! Find out more at AVEVA Careers (https://www.aveva.com/en/about/careers/) .

For more information about our privacy policy and how to manage cookies, visit our Privacy Policy (https://www.aveva.com/content/dam/aveva/documents/recruitment/Recruitment-Candidate-Fair-Processing-Notice-AVEVA.pdf) .

Job Title: Principal Industry Adoption Consultant (Plant Scada and Mining Industry)

Location: Sydney / Brisbane / Perth

The Job

We are hiring for the role of Principal Industry Adoption Consultant reporting into the Technical Adoption Services team, part of the Adoption and Commercial Organisations. The Technical Adoption Services team guides and accelerates our customers on their technical software adoption journey with AVEVA.

We unlock customer value by maximizing effective use of the AVEVA software portfolio through the creation of compelling service offerings and the prompt delivery of service and training requests. We are a source of specialist industry & product integration knowledge.

As a Principal Industry Adoption Consultant your aim is increase our customer’s product adoption through building an understanding of their business goals and providing guidance and best practices via a mixture of consultancy and pre-packaged services (E.g., workshops, system health checks, advanced training, consulting services, training, etc.) with particular focus on high revenue or high growth customers.

The ideal candidate will be charismatic, positive, and proactive in nature. They are comfortable developing networks of contacts, leading conversations, and can actively listen and personalize advice.

Functional Responsibilities

• Develop strong technical relationships with customer’s implementation leaders, understand their technology strategy and needs.

• Act as an advocate for the customer bringing the voice of the customer to AVEVA.

• Provide industry technical expertise to translate intent into solutions.

• Identify features of purchased software that complement the technical direction and needs of the customer’s continuing operations.

• Lead workshops and coaching sessions to guide the customer in using the AVEVA products successfully to realize their use cases.

• Lead conversations to help focus the vision where AVEVA products add business value, at all customer levels.

• Lead strategic conversations with customer, work through use case discovery, position AVEVA software & infrastructure to address needs.

• Act as technical liaison to assigned customer accounts, working with CSMs & AMs, to maximize customer value and drive new business.

• Influence and drive adoption of AVEVA software and infrastructure through demonstrations and other promotional activities.

• Assist with risk vs. benefit analysis to help the customer understand ramifications of various deployment options.

• Mitigate risks by identifying obstacles to the attainment of goals and objectives, reviewing potential design and configuration issues, and reviewing operational practices and proposed changes.

• Accelerate technology adoption with expert guidance & service/training recommendations to broaden use of product functionality.

• Potentially deliver TAS and CES pre-packaged offerings to accelerate customer adoption and credit consumption.

• Drive innovation by providing early sight of product roadmaps and providing assistance with upgrade and lifecycle planning.

• Diagnose customer readiness for successful technology deployments/rollouts.

• Coordinate resolution of any technical blockers stalling customer journey or slowing adoption. Formulate remediation plans and lead execution in partnership with PAC, CSM and AM.

Success Measures

• Adoption and credit consumption, through increased software usage, expansion of software footprint and reduction in churn for customers receiving Industry Adoption Consultant interactions.

• Customer satisfaction for customers receiving Industry Adoption Consultant interactions.

• TAS revenue growth, with particular focus on growing ARR Services, for customers receiving Industry Adoption Consultant interactions.

What are we looking for?

Competencies

• Technical Expertise – Level of depth in technical consultation that guides the customer towards successful understanding and adoption of the solution.

• Change Management – Ability to understand the overall journey, identifying potential roadblocks, and proposing strategies to drive successful change.

• Customer Centricity - Prioritizing understanding and exceeding customer needs throughout engagement.

Experience, Skills & Qualifications

• Demonstrated Subject Matter Expert (SME) experience working with AVEVA Plant Scada

• Mining Industry Knowledge or experience

• Conversant on AVEVA technologies outside of primary technology and able to orchestrate SME activity on those technologies as necessary to assist customer in progressing towards their business outcomes.

• Knows how AVEVA technologies fit into customer tech stack.

• Comfortable with best practices, high levels of complexity, diagnosing customer readiness issues or adoption obstacles and prescribing solutions (reactive and preventative) that enhance customer journey and accelerate time to value.

• Effective communicator provides empathetic direction to customer (and AVEVA) on best course of action.

• Provide valued input to Sales and CSMs to develop and execute account strategy.

• Effective international collaboration.

• Capable of navigating AVEVA technical organization (Support, Portfolio, R&D, etc.)

• Capable of documenting and successfully communicating improvement opportunities conducive to action within BU/Portfolio/R&D.

• Bachelor level degree in technical field such as Computer Science, Computer Engineering, Electrical/Electrical Engineering.

• 5+ years performing technical support for AVEVA software of their specialty.

AND/OR

• 5+ years* creating solutions with AVEVA software.

• 5+ years* technical project management or technical lead engineering experience implementing AVEVA software solution projects.

• 5+ years* technical pre-sales consultancy with AVEVA software

• 5+ years* solution support engineer with AVEVA software*(in absence of a degree, at least 8 years of experience will be required).

• Valid Passport is required.

• Excellent software technology acumen

• Expert level domain knowledge for which they are qualified.

• Understanding of support processes and tools

• Excellent presentation capabilities

• Excellent documentation & report writing capabilities.

• Familiar with infrastructure environments related to AVEVA software deployments.

• Position requires international and domestic travel.

• Language requirement: spoken & written English.

AVEVA requires all successful applicants to undergo and pass a comprehensive background check before they start employment. Background checks will be conducted in accordance with local laws and may, subject to those laws, include proof of educational attainment, employment history verification, proof of work authorization, criminal records, identity verification, credit check. Certain positions dealing with sensitive and/or third party personal data may involve additional background check criteria.

AVEVA is an Equal Opportunity Employer. We are committed to being an exemplary employer with an inclusive culture, developing a workplace environment where all our employees are treated with dignity and respect. We value diversity and the expertise that people from different backgrounds bring to our business.

Come and join AVEVA to create the transformative technology that enables our customers to engineer a better world.

Empowering you with pioneering tech

AVEVA is a global leader in industrial software. Our cutting-edge solutions are used by thousands of enterprises to deliver the essentials of life – such as energy, infrastructure, chemicals and minerals – safely, efficiently and more sustainably.

We’re the first software business in the world to have our sustainability targets validated by the SBTi, and we’ve been recognized for the transparency and ambition of our commitment to diversity, equity, and inclusion. We’ve also recently been named as one of the world’s most innovative companies.

If you’re a curious and collaborative person who wants to make a big impact through technology, then we want to hear from you! Find out more at AVEVA Careers (https://www.aveva.com/en/about/careers/) .

For more information about our privacy policy and how to manage cookies, visit our Privacy Policy (https://www.aveva.com/content/dam/aveva/documents/recruitment/AVEVA-Recruitment-Candidate-Fair-Processing-Notice-2024.pdf) .