Experience Inc. Jobs

Facilities Sr Coordinator

Job ID

193302

Posted

20-Nov-2024

Service line

GWS Segment

Role type

Full-time

Areas of Interest

Facilities Management

Location(s)

Brisbane - Queensland - Australia

• GWS account - a multinational information management services client

• Remote Full time Facilities Senior Coordinator role

• Brisbane | Land of the Turrbal people

About CBRE

CBRE is the world's leading and largest commercial real estate services and investment firm, servicing over 90% of the world’s Fortune 100 companies. Our Global Workplace Solutions division (GWS) is comprised of the best and brightest industry professionals, at the forefront of innovation, and highly invested in the development and unique needs of our diverse employees and global clients.

Purpose of the job:

• To support the delivery of planned and reactive works across a portfolio of client's sites within the contractual SLA and KPI requirements, via CMMS system

• To liaise with the various Stakeholders to build strong and effective working relationships

• Monitor, maintain and update Statutory & Non-Statutory Maintenance compliance records and documentation

• Oversee vendor compliance, work processes and attestation process

• SupportAccountManageradministratively

• Respond to client inquiries, requests and concerns in a timely, professional and friendly manner, and follows up to ensure customer satisfaction

Here’s a snapshot of your day:

• TobuildastrongandeffectiveworkingrelationshipwithallcontractStakeholders

• To carry out all administrative tasks associated with the management of the contract, ensuring auditable trails are maintained, which may include, but not limited to:

• Ensure all planned, unplanned maintenance and quoted work are completed and closed within KPI targets and completed per agreed scope of works.

• Ensure timely deliverance of all service reports from completed works, follow up with vendors for any missing reports or download from vendor portal where required.

• Review all service reports to identify any noted defects, requesting quotes for remediation.

• Ensure timely deliverance with receiving and processing of quotes while adhering to monthly budget requirements.

• Review all quotes to ensure the client is getting the best possible value and asset sustainability

• Process incoming invoices, and invoice matches purchase order line value.

• Create annual and adhoc purchase orders as required.

• Meet any annual HSE training and/or compliance requirements

• Ensure all vendors have completed their CBRE induction prior to attending any client sites.

• Follow up aged and overdue work orders ensuring they are closed as soon as possible.

• Ensure all identified client and site risks are logged to the Risk Register.

• Ensure vendors are attending high risk and planned work orders within KPI response target.

• Update client with pending/outstanding works to ensure satisfaction.

• Annual site condition and HSE inspections.

• Participate in weekly client budget review meetings.

• Participate in monthly and quarterly vendor meetings.

• Participate in quarterly CBRE APAC meetings and monthly Global Account meetings

• Handling of all client enquiries/complaints within a timely, effective and professional manner.

• Refer to relevant procedure manuals for assistance where required.

• Coordinate, assist, support and resolve any stakeholder issues in a timely, efficient and professional manner.

Requirements

• Good PC based skills,intranet/internet,and intermediatelevel experience in Microsoft Word/Excel/Outlook/PowerPoint

• 3+years experienceina similarrole

• Previous experience of acustomer-facing/loggingsystems orCMMS Broadknowledgeingeneraltrademaintenanceandmanagementofbuilding works

• StrongunderstandingofWHS/OHSrequirements

• Financial/accountingexperiencewouldbeanadvantage

• Exposuretoworkordermanagement/maintenanceschedulingandlegislative requirements

• Communicationexperienceacrossvariousdivisionsandstakeholders(internal/external)

• Experienceinconflictresolutionprocessesandissuemanagement

What's in it for you?

• Working alongside an experienced and established team/leader.

• Our people are free to expand their skills and knowledge to drive their careers and reach their full potential.

• Our mission is to realise the potential in all the businesses & people we work with, so that together we can create the real estate solutions of the future.

• We are driven by the entrepreneurial spirit of our people & the diverse needs of our clients.

If this sounds like a good fit, we’d love to hear from you!

Please submit your up to date resume for consideration, and note that in the event of high volumes of applications only suitable candidates will be contacted directly.

At CBRE, our unwavering commitment to diversity, equity and inclusion begins with you. We are strengthening our inclusive culture, so everyone feels safe, valued, and heard. Because when you belong, we all succeed.

We are striving to remove barriers and improve the employment prospects of people with disability or long-term health conditions. We encourage you to share any support and adjustments you need to be your best and participate equitably in our recruitment process.

CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)