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Middle & Large Commercial Lines Operations Manager

Who We Are

At HUB International, we are a team of entrepreneurs. We believe in empowering our clients, and we do so by protecting businesses and individuals in our local communities. We help businesses evaluate their risks and develop solutions tailored to their needs. We believe in empowering our employees. As a global firm, we offer employees resources in both technology and industry expertise, but we still maintain the local flavor of our offices. Our structure enables our teams to maintain their own unique, regional culture.

HUB is the 5th largest global insurance and employee benefits broker, providing a broad array of property, casualty, risk management, life and health, employee benefits, investment and wealth management products and services. With over 17,000 employees in 500 offices throughout North America, HUB has grown substantially, in part due to our industry leading success in mergers and acquisitions.

What We Offer You

At HUB International we want you to achieve an even work-life balance, and our benefits package allows you to manage your health, wellness, and financial future. HUB International will foster your learning, support your endeavors, and encourage your growth. We provide opportunities for career-driven individuals to move upward in our organization. Our success breeds your opportunity!

Benefits you may enjoy working at HUB International Midwest-East:

• Medical, Dental, and Vision (PPO, HMO, and HSA)

• Comprehensive Wellness Program

• 401(k) Retirement Plan

• Life and Disability Plans

• Vacation, Holiday, Sick, and Personal Time Off

• Spending Accounts

• Pet Insurance

• Comprehensive Onboarding Program

• Continuing Education / Personal Development Programs

• Flexible Work Arrangements

• Employee Engagement Events

• Dress for Your Day Dress-Code

• Recognition Rewards Program

• Service Awards

Here’s Where You Come In

The Middle & Large Commercial Lines Operations Manager is a strategic leader responsible for contributing to the regional Middle & Large Commercial Lines (CL) Leadership Team. This role drives operational efficiencies aligned with our overall strategic vision. You will design, implement, and oversee policy and procedural improvements. You will assist Team Leaders in monitoring operations throughout the Middle & Large Commercial business segment and seek ways to increase productivity and responsibly allocate resources.

Job Responsibilities:

Regional Leadership Contribution:

• Join the regional Leadership Team, contributing to the strategic allocation plan for people, technology, and outsourcing capabilities.

• Communicate and champion the goals, vision, and procedures established by the CL leadership team.

• Collaborate with leaders in HUB’s Small Commercial and Personal Lines operations, as well as non-P&C channels, to ensure consistency and enhance cross-sell opportunities.

• Meet regularly with super-regional and national resource teams including claims, risk control, accounting/billing, and others to ensure successful utilization in HUB’s MI and IN operations.

• Identify potential challenges, address points of friction, and work towards solutions to improve efficiency and employee engagement, ultimately driving organic revenue growth.

Operational Consistency and Technology Optimization:

• Develop and monitor auditing processes to ensure procedural consistency among staff.

• Work towards the development of procedures and systems for utilization across the entire HUB organization.

• Develop best practices for leveraging technology platforms and tools to enhance operational efficiency.

• Facilitate training for employees on duties, expectations, standards, policies, and conduct regular audits as per standards.

• Collaborate with Team Leaders and the Director of Human Resources to drive cultural alignment in accordance with our People Processes within the CL channel.

• Support the integration of newly acquired agencies, including the development of integration plans and timelines.

Performance Management:

• Act as the direct manager to shared resource personnel, including policy checking, surety, and legal review specialists.

• Conduct annual performance reviews for all direct reports.

Cultural Expectations:

• Determination – unsatisfied until we are the best. We go the extra mile for clients and colleagues.

• Ownership – Responsible to each other, our clients, and our goals.

• Teamwork – Together we attain greater success.

• Sincerity – Giving and receiving direct and caring communication

Qualifications:

• BA or BS in a relevant field preferred.

• 10+ years of relevant industry experience; agency experience preferred.

• 5+ years of leadership experience.

• Experience leading and managing agency staff highly desirable.

• Active Licenses: Property and Casualty required; Life, Accident, Health, and HMO desired.

• Attainment of an advanced professional designation desired (e.g., AAI, ARM, CIC, CPCU).

• Ability to travel 20% of the time to outer offices and clients, with occasional overnight travel required.

• Strong financial acumen.

• Big picture thinking to address leadership concerns and develop the best path forward, utilizing available data.

• Thorough understanding of general financial and budgeting processes and principles, with the ability to find areas of potential improvement.

• Strong organizational skills and the ability to find a balance between a variety of job duties and projects.

• Healthy interpersonal skills to clearly communicate with both leadership and staff for the seamless integration of new policies and procedures.

• Strong leadership, mentoring, and team-building skills.

• Competent use of standard office tools/software (e.g., MS Office).

• Excellent written and oral communication skills.

Department Account Management & Service

Required Experience:

Required Travel:

Required Education:

HUB International Limited is an equal opportunity and affirmative action employer that does not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or veteran's status, or any other characteristic protected by local, state or federal laws, rules or regulations. The EEO is the Law poster and its supplement is available here at http://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm .

EEOAA Policy (https://hubinternational.jobs/eeo/)

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