Experience Inc. Jobs

Sr. CRM Business Process Lead - Life Sciences

Role description:

• Leading and building a life science-specific consulting team in the commercial area
• Leading and driving strategic and process transformation projects within the LS industry in commercial tower
• Facilitating relationships with key business leaders (including C-level) within the programs
• Participating and leading proposal offers from the consulting perspective
• Driving consulting offerings within the LS industry

• Worked in Life Science Industry in the Commercial Space
• Either worked significantly on the pharma / med tech business side inhouse, or at management or process consulting (internal or external)
• Should have worked for multiple life science organizations in the past
• Experience within the industry at least 10 years, better 15+
• Has extensive experience in leading large-scale programs and projects from the business process side
• Has a deep understanding of HCP engagement and patient support processes
• Can show proven experience in omni-channel setup / activation and possibly AI driven NBA approaches
• Working in large-scale, global program setups including strong technical streams
• Has had strong exposure to Commercial CRM solutions, particularly - but not exclusively - Salesforce and Veeva
• Strong technical architectural understanding of the industry specific ecosystem
• Industry- and tower-specific reporting, analytics and Gen AI understanding
• Outstanding soft skills, communication and presentation skills in large workshops with global teams. Very good at PPT presentations, content creation, prototype demonstrations.

• Cognizant is one of the top 2 GSIs and is a trusted leader in designing, implementing, and driving ground-breaking experiences using Salesforce solutions.
• We have 9800+ Salesforce-skilled people globally.
• Ranked #3 in total number of certifications with an overall 4.77/5 rating in the Salesforce ecosystem
• 2400+ projects for 800+ clients, many of which are Fortune 500 companies
• Powered by our world-class global delivery, our unique partnership is based on our shared obsession with helping our clients create ground-breaking experiences
• Cognizant's Salesforce services span Consulting & Advisory services, design, implementation, and continuous value improvement.
• 7 Innovation Partner Awards (Industry and market awards and rated the no.1 in 2 Industry Segments

Applications will be accepted until 01/07/2025.

The annual salary for this position is between $180,000 - 195,000, depending on the experience and other qualifications of the successful candidate.

This position is also eligible for Cognizant's discretionary annual incentive program, based on performance and subject to the terms of Cognizant's applicable plans.

Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

Paid holidays plus Paid Time Off

401(k) plan and contributions

Long-term/Short-term Disability

Paid Parental Leave

Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.