Experience Inc. Jobs

About the Job

We are an innovative global healthcare company, committed to transforming the lives of people with immune challenges, rare diseases and blood disorders, cancers, and neurological disorders. From R&D to sales, our talented teams work together, revolutionizing treatment, continually improving products, understanding unmet needs, and connecting communities. We chase the miracles of science every single day, pursuing progress to make a real impact on millions of patients around the world.​

At Sanofi, we chase the miracles of science to improve people’s lives. We believe our cutting-edge science and manufacturing, fueled by data and digital technologies, have the potential to transform the practice of medicine, turning the impossible into possible for millions of people.

Job Title: Director of Program Performance – US Patient Support Services

• The Director of Performance will lead the US Patient Support Services department focus on optimizing patient care and support initiatives throughout the patient journey by overseeing strategic planning, delivering programs that support performance optimization, monitoring budgets, and providing leadership to ensure continuous improvement of the patient experience and outcomes throughout the journey.

DUTIES/RESPONSIBILITIES:

• Lead Vendor, Alliance, and Cross-Functional PSS performance meetings ensuring monitoring of actions to drive improvements of the holistic patient journey.

• Lead patient forecasting and workforce planning at the hub in collaboration with the Head of Patient Facing Programs to maximize performance levels and optimize productivity.

• Lead the enhancement of programs between the Hub and Specialty Pharmacy’s to improve overall time to therapy and patient / HCP experience.

• Lead the development, implementation and monitoring of adherence programs aimed at improving patient outcomes.

• Lead ad-hoc budget related analysis, quarterly accrual analysis, variance analysis, management reporting, etc. ensuring strong communication and transparency across PSS leadership.

• Provide oversight of vendor management and procurement decisions by collaborating with procurement and department heads to ensure appropriate SLAs and performance management terms (e.g. incentives and penalties) included in vendor contracts. Monitor all vendor and key capabilities performance KPI’s in collaboration with the accountable SME.

• In collaboration with the Head of PSS Strategy & Operations and department leaders lead development of short and mid-term strategy and department priorities ensuring strong monitoring and ongoing communication on risk.

• Lead proactive communication to key stakeholders of performance against expected outcomes.

• Continuously evaluate performance reporting methods and streamline where appropriate.

• Utilize insights derived from performance monitoring to recommend strategies to improve the efficiency and effectiveness of patient support services.

• Implement continuous improvement initiatives to meet and exceed service level agreements and patient satisfaction goals.

• Initiate and lead both internal and external benchmarking studies for comparison to industry standards in patient support services.

• Stay informed of industry trends, best practices, and emerging technologies to continually enhance patient support services.

• Ensure compliance with healthcare regulations and standards, maintain patient confidentiality and privacy.

Qualifications:

• Bachelors degree in Healthcare Administration, Business Management, or a related healthcare field.

• Minimum of 10 years experience in healthcare, with at least 5 in operations, quality or performance based role.

• Demonstrated ability to influence without authority, lead cross-functional teams, and collaborate across stakeholders.

• Strong analytics and problem-solving skills, with a proven track record of improving operational efficiency and customer satisfaction.

• Excellent communication and interpersonal skills, with the ability to engage effectively with a range of stakeholders.

Preferred Qualifications:

• Patient Support Services or other commercial specialty experience.

• Highly self-directed; must be able to work on opportuities and manage projects with minimal direction proactively and independently.

• Proven ability to communicate and present effectively to senior leaders, cross-functional and cross-organizational teams in a matrix environment.

• Previous experience in bio-pharmaceutical commercial role.

Why Choose Us

• Bring the miracles of science to life alongside a supportive, future-focused team.​​

• Discover endless opportunities to grow your talent and drive your career, whether it’s through a promotion or lateral move, at home or internationally.​​

• Enjoy a thoughtful, well-crafted rewards package that recognizes your contribution and amplifies your impact.​​

• Take good care of yourself and your family, with a wide range of health and wellbeing benefits including high-quality healthcare, prevention and wellness programs and at least 14 weeks’ gender-neutral parental leave.​

Sanofi Inc. and its U.S. affiliates are Equal Opportunity and Affirmative Action employers committed to a culturally diverse workforce. All qualified applicants will receive consideration for employment without regard to race; color; creed; religion; national origin; age; ancestry; nationality; marital, domestic partnership or civil union status; sex, gender, gender identity or expression; affectional or sexual orientation; disability; veteran or military status or liability for military status; domestic violence victim status; atypical cellular or blood trait; genetic information (including the refusal to submit to genetic testing) or any other characteristic protected by law.

#GD-SG

#LI-GZ

#LI-Onsite​