Job Information
Brookfield Properties Master Plan Community Manager in Bridgeville, Delaware
Location
Bridgeville - 38 Royal View Drive
Business
As part of Brookfield Asset Management — one of the largest alternative asset managers in the world — we harness our resources to bring a fresh approach, unparalleled creativity, relentless innovation, and sound ESG practices to the planning, development, and management of buildings everywhere. From offices, retail spaces, and logistics facilities to multifamily residences, hospitality establishments, and mixed-use structures — we are reimagining real estate from the ground up.
We see tomorrow, today. At Brookfield Properties, we’re a fully integrated developer so we know what it takes to go from concept to concrete, from blueprint to building. From vision, experience, resources, and ethics, every day we take these ingredients to partner with our communities, collaborating with the places where we work, customizing developments to meet the neighborhoods’ specific needs, and identifying the highest and best use for each property to create unique and lasting places that bring people together. Learn more (https://www.brookfieldproperties.com/en/our-businesses/development.html) .
If you're ready to be a part of our team, we encourage you to apply.
Job Description
Your Team
As a community manager you will be representing the owner as a HOA Board member on various HOAs and will be in charge in managing the HOAs on behalf of the owner. You will be required to manage a third party HOA management companies, Food and Beverage, and Golf course management companies. The Community Manager is responsible for the daily operations of the Heritage Shores community association and overseeing the golf course operations. Also, will be assisting in managing other smaller HOAs. This includes compliance with the approved governing documents of the community as well as local and state laws and regulations.
These responsibilities include direct interaction with community residents and committees, oversight of the onsite management staff, and coordination with outside contractors and vendors. The Community Manager is responsible for the lifestyle, financial well-being and physical maintenance and safety of the HOA. Prior experience working with a developer Board of Directors and developing policies and procedures from the start are highly desirable. Experience working for a self-managed owners’ association highly desirable. At minimum the candidate should hold a valid and current CMCA or AMS designation or the ability to obtain one in (12) twelve months, those with PCAM or LSM designations are encouraged to apply. Candidate should have several years of experience and demonstrated success in managing a complex organization.
Your Key Deliverables
Operations Management:
Resident satisfaction
Develop policies, culture, best practices and reduction in staff turnover
Establish, manage, and operate by both a project build out budget and an annual operating budget (including reserve and enhancement activity) for each department within the HOA
Maintenance of all association records in accordance with the governing documents
Identify new opportunities for efficiency and seek to improve the overall operation of the HOA
Establish and manage a preventative maintenance and record keeping program
Establish and manage a risk management program
Acquire and maintain appropriate insurance for the HOA according to the governing documents
Manage the security efforts for the community
Integrate with onsite vendor to manage golf and F&B efforts for the community
Internal Reporting & Governance:
Monthly financial review to include:
Financial packet for HOA BOD
Financial packet for resident Finance Committee
Financial summary report for distribution to the community at large
Ensure annual audit is completed per the governing documents
Establish and monitor financial investment policy
Timely communication with the community as a whole
Monthly reports to the HOA BOD with a recap of each department’s activities
Maintain documentation of meeting minutes and resolutions in accordance with governing documents
Managing Relationships:
Organize and facilitate community meetings in accordance with the governing documents
Increase communications with Members, Community Associations and Outside Customers
Strengthen relationships with contracted vendors and management companies
Process Improvement and Staff Development:
Recruit and develop staff, create effective training manuals, and develop HOA staff cross training strategies
Establish staffing plan and onboarding processes
Develop staff succession planning and strategies
Develop “Best Customer Service” program and practices
Must Haves
7+ years of experience and demonstrated success in managing a complex organization.
Bachelor’s degree or equivalent on the job experience
At minimum must hold or the ability to obtain a CMCA or AMS (PCAM or LSM highly desirable)
Experience with transitions from developer to HOA highly desirable
Knowledge of closing packet procedure and requirements highly desirable
Nice to Haves
Strong leadership and communications skills
Strong financial acumen
Strong hospitality background
Extensive experience with golf and restaurant management
Able to work both indoors and outdoors
Workdays not limited to 8 hours
Able to respond to afterhours emergencies
Able to work on weekends from time to time.
Your Opportunity - US
We are proud to offer our employees what they value most:
Competitive compensation
Excellent extended medical, dental and vision benefits beginning day 1
401(k) matching, vesting begins day 1
Career development programs
Charitable donation matching
Paid Volunteer Hours
Paid parental leave
Family planning assistance including IVF, surrogacy and adoptions options
Wellness and mental health resources
Pet insurance offering
A culture based on our values of Passion, Integrity and Community
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Brookfield Properties participates in the E-Verify process (https://www.e-verify.gov/) to confirm the eligibility of candidates to work in the United States.
We are proud to create a diverse environment and are proud to be an equal opportunity employer. We are grateful for your interest in this position, however, only candidates selected for pre-screening will be contacted.
At Brookfield Properties, our success starts with our people. People like you. We develop, operate, and manage more than 1000 properties and 380 million square feet of real estate across the globe. It’s a feat that wouldn’t be possible without our team, a diverse group of creative visionaries and innovative experts who are relentless in pursuit of one goal: to ensure our buildings don’t simply meet the needs of our tenants, residents, and communities — but exceed them, every day.
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