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VMware Customer Success Engineer - Security - Opportunity for Working Remotely in Bridgeport, Connecticut

Customer Success Engineer - Security

As part of the VMware Customer Success organization, the Customer Success Engineer (CSE) is responsible for the technical health of our Security customers. Our Customer Success team is critical to our success and mission. As part of this team, you enable customer success by providing support to clients after they have purchased our products. Our dedication to our customers doesn’t stop once they sign – it evolves. As threats and technology change, we stay in step to accomplish our mission. In the CSE role, you will work directly with customers, sales, delivery, and product development teams to help ensure the successful incubation, adoption and enablement of VMware Carbon Black products. You will wear many hats, and your work will have a real impact on the success of VMware Customers and their business. You’ll be part of an agile and bright team that accepts open communication, empowerment, innovation, collaboration, and a shared focus on customer success.

As the ideal candidate, you have both a technical and consulting services background that enables you to quickly assess and offer value to VMware Carbon Black’s customers.

What You’ll Do

  • Work independently or as part of a CSE team on engagements with customers to ensure customer retention and drive product value realization

  • Conduct whiteboarding sessions with customers on how to effectively use VMWare Carbon Black products

  • Partner with Customer Success Managers (CSM) using established prioritization process to conduct annual Technical Health Assessments with customers

  • Review various aspects of product configuration and implementation to identify areas of improvement

  • Work collaboratively with Support, Engineering, and Professional Services teams to ensure issues are resolved in a timely manner

  • Serve as a customer advocate in influencing product roadmap and improvements

  • Proactively identify risks to the customer achieving their stated business goals and work with the CSM and Account team to build a risk mitigation plan or escalate as needed

  • Design and implement tools, programs, and technology that proactively addresses common issues impacting customers

  • Up to 10% travel

Required Skills

  • BS/MS in Computer Science, Engineering, or related field

  • 5+ years of experience in a customer-facing technical role such as in pre-sales, post-sales, technical support, solution architecture, consultant or similar roles desired

  • Passionate about customer success

  • Strong knowledge of general security practices, endpoint security, and SIEM

  • Security+ or similar security certification strongly preferred

  • Experience with REST APIs

  • Ability to read and understand JSON

  • Exposure in deploying and operationalizing Kubernetes and Containers

  • Ability to work in a fast-paced technical environment and sophisticated cyber-security products, balancing multiple priorities

  • Ability to influence cross-functional teams without formal authority

  • Excellent verbal and written communication skills that can be used to explain complex technical topics in a clear and straightforward manner

  • Ability to clearly articulate technical issues to both technical and non-technical audiences, executives and explain their impact on business both internal and external to the organization

  • Detail-oriented individual that enjoys the challenge of technical troubleshooting

  • Proficient in Windows workstation and servers configuration, management and supporting technologies/products

  • Knowledge of software implementation and patch management tools

  • Knowledge of regulatory compliance requirements (CIS, PCI, NIST, etc)

  • Proven technical track record with securing Windows, Linux, and Mac operating systems

  • Familiarity with SQL and PostgreSQL

Who We Are

VMware Carbon Black has designed the most complete next-gen endpoint security platform, enabling organizations to stop the most attacks, see every threat, close security gaps, and evolve their defenses. The VMware Carbon Black Cloud helps organizations of all sizes replace legacy antivirus technology, lock down systems, and arm incident response teams with advanced tools to proactively hunt down threats. Today, VMware Carbon Black has approximately 10,000+ worldwide customers, including 1/3 of the Fortune 100. This job requisition is not eligible for employment-based immigration sponsorship by VMware.

Due to the Biden Administration issuing an Executive Order (EO) that effectively mandates COVID-19 vaccination for all U.S. based employees of federal contractors and subcontractors, all U.S. based VMware employees will be required to have their final vaccination dose (e.g., second dose of Pfizer or Moderna, or single dose of J&J) by January 4, 2022. Specifically, this means that all U.S. based VMware employees will need to be fully vaccinated by January 18th, 2022, or by their first date of employment if after that date, subject to legally required accommodations.

Category : Sales

Subcategory: Systems Engineering

Experience: Manager and Professional

Full Time/ Part Time: Full Time

Posted Date: 2021-10-18

VMware’s Customer Experience and Success team is devoted to helping our customers realize outcomes everywhere – whether they are engaging with our Customer Success, Professional Services, Global Support, or Learning teams. We are driven by our service code of customer advocacy, trusted guidance, and cross-functional team work. The Customer Success team is laser-focused on the health of our customers and ensuring they are realizing the most value from their VMware investments. If you have a passion for making your customers successful, join a team who is dedicated to helping customers achieve their business outcomes in the fastest time possible.

VMware Company Overview: At VMware, we believe that software has the power to unlock new opportunities for people and our planet. We look beyond the barriers of compromise to engineer new ways to make technologies work together seamlessly. Our cloud, mobility, and security software form a flexible, consistent digital foundation for securely delivering the apps, services and experiences that are transforming business innovation around the globe. At the core of what we do are our people who deeply value execution, passion, integrity, customers, and community. Shape what’s possible today at http://careers.vmware.com.

Equal Employment Opportunity Statement: VMware is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: VMware is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at VMware are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. VMware will not tolerate discrimination or harassment based on any of these characteristics. VMware encourages applicants of all ages. Vmware will provide reasonable accommodation to employees who have protected disabilities consistent with local law.