Experience Inc. Jobs

Description We are seeking a Customer Service Representative to join our team. In this role, you will handle customer interactions through inbound and outbound calls, manage customer enrollments, and handle repeat order opportunities. Your responsibilities will also include maintaining and updating customer records in our systems.

Responsibilities:

• Manage inbound and outbound customer calls in a detail oriented manner

• Handle new customer enrollments and manage repeat order opportunities

• Resolve customer inquiries and issues related to their orders

• Update and maintain customer records in our systems

• Exceed quality and quantity performance standards through efficient work

• Develop a comprehensive knowledge of the company's product offerings

• Foster effective working relationships with customers and colleagues

• Exhibit proficiency in using personal computers, hardware, software, and related applications

• Support the department's leadership team in achieving departmental goals

• Adhere to all departmental and corporate policies and procedures

• Undertake additional duties as directed by the departmental management team. Requirements • Proficiency in answering inbound calls, demonstrating the ability to handle customer inquiries effectively.

• Proven experience in a call center customer service environment, showcasing strong problem-solving skills.

• Exceptional customer service skills, including a customer-first mindset and the ability to resolve complaints professionally.

• Accurate data entry skills, with attention to detail and a high level of organization.

• Ability to manage email correspondence, ensuring timely and appropriate responses.

• Experience with both inbound and outbound calls, demonstrating excellent communication skills.

• Proficiency in Microsoft Excel, including data manipulation and analysis.

• Proficiency in Microsoft Word, with the ability to create, edit, and format documents efficiently.

• Knowledge of order entry systems, with a focus on accuracy and efficiency.

• Ability to schedule appointments, managing multiple calendars and prioritizing effectively. TalentMatch®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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