Sona Dermatology and MedSpa General Manager, Growth in Brentwood, Tennessee
Sona Dermatology is looking to add a General Manager, Growth to our team in Brentwood, TN or Little Rock, AR !
Are you the one? If you care about people, seek performance-professional fulfillment (achievements, fit, financial), and want to make the world a better place, we would love for you to join us in our pursuit of excellence on our journey to save lives, build relationships for life, and make a difference in the world, one person at a time.
For 20+ years, Sona Dermatology, the innovator, and leader in clinical-1st integrated clinical-cosmetic skincare for life, has been transforming our “center-of-our-universe” clients’/patients’ lives with a personalized continuity of essential clinical care and world-class cosmetic care to ensure results for life (health, wellness, happiness). In addition to Sona’s elite, board-certified Dermatologists who specialize in holistic, integrated skincare (including Mohs surgery), Sona’s industry-leader recognition includes Allergan Black Diamond, Top 1% Anti-Aging/Vitality Injectables, Top 10 Botox, and #1 Coolsculpting (body contouring, fat reduction/weight loss).
At Sona, we are a beautifully, dynamically, powerfully diverse community of individuals who value inclusion and aspire to give all of us/each of us (collectively and respectively) the opportunity to achieve our full potential, unencumbered by bias and discrimination resulting from age, ethnicity, gender, race, religion, nationality, sexual orientation, gender identity, socioeconomic position, or political ideology. We choose love over hate, we choose unity over exclusion, we choose assumption of positive intent over accusation, we choose problem-solving over indifference, and we choose defining the future over being defined by the past. In these demanding times, we are lucky to have each other and strive to make a difference, be a positive force for good, offer love and support to those in need, and make the world a better place.
General Manager (GM), Growth
GM, Growth is a mission-critical leadership role. For your respective market, you and your team are responsible for commercial excellence with emphasis on 1. quantity and quality of market development-growth, 2. quality of experience/service, and 3. overall center-level performance, productivity, and value creation across the entire market (existing and new centers).
With extraordinary opportunity and great expectations-accountability, the GM, Growth enjoys commensurate performance-based compensation (base, benefits, bonus) and requisite latitude to collaborate, innovate, and drive/execute results.
In addition to servant leadership and top talent EQ/IQ, the GM, Growth operates in a highly dynamic environment where it is vital to 1. be a subject matter expert in all Sona-TDC processes (executing and solving for success towards KPI targets) and 2. actively communicate/partner on a daily basis with the GM, Operations, VP, Growth, and Center-Level Teams.
Role / Duties & Responsibilities
GM, Growth has many responsibilities and serves in one of the most important and complex roles at Sona Dermatology. The GM, Growth is responsible for leadership and management of the commercial functions (market development, service, P&L/Revenue value creation) and includes:
Role / Duties & Responsibilities (continued)
#1 Patient Clinical-Cosmetic Care for Life-VIP Value Proposition (clinical, cosmetic, retail)
Voice of the Client/Patient (and Referrals) for Innovation-R&D, Pricing/Promotions, GTM
Accountability for Sona Dermataology Clinical-Cosmetic Business Model (up to $20MM P&L)
Active-Engaged Leadership & Management to Drive Daily Commercial Excellence
Strategic Plan/Tactical Performance (market BD-sales, service, P&L/value creation)
10x Growth Blueprint/Playbook for Centers (goals-objectives, checklists, reporting)
Commercial-Growth Organization (hiring, training, development, retention (culture))
Business Development (growth initiatives, MVP referrals, strategic partnerships)
Collaboration (Center Teams and Corporate Team)
Communication Catalyst (available, direct, empathetic, listen, mentor, transparent)
Data-Driven Analytics/Insights & Technology-Enabled/Accelerated COE Workflows
Corporate Administration (e.g., Sona Leadership, HR-Paycom, etc.)
GM, Growth reports to VP, Growth and partners with Practice GM and Market Director. The ideal GM, Growth will oversee Sona growth and is a leader with strong interpersonal skills, professional and personal integrity, and an effective leadership style aligned with Sona’s organizational guiding principles:
Excellent in Pursuit of Extraordinary
Sona-TDC P1! Servant Leadership
Ecosystems, Not Hierarchies
Culture of Accountability/Urgency
Breakthrough Comfort Zone DNA
Definition of Success
Build-Lead Market Growth/10x Commercial Excellence
Drive Growth to Achieve/Exceed Operating Plan (2H20, 2021)
Deliver Results to Accelerate Growth and Maximize Value Creation
Capabilities Experience / Expertise / Education
5-10+ Years GM-Commercial/P&L Leadership Experience (BD, growth, sales, marketing)
5-7+ Years Healthcare (clinical-dermatology or cosmetic; bonus consumer/retail)
1-5+ Years Growth and Innovation in Healthcare, Health & Wellness, and/or Retail
Track Record of Breakthrough Results (growth, innovation, revenue/sales, value creation)
Entrepreneurial Spirit (active/decisive, problem-solver, growth/innovation ventures)
Expertise in Growth Strategy including Leveraging Data and Analytics/BI Resources
Commercial Excellence Toolkit (BD, CRM, Organic Initiatives, Referrals-Clinical/WOM)
Fit with Sona-TDC Mission, Team, Values (desire/passion to make a difference)
All-In, Digital-First, Vital Few Success Factors, Creative Problem-Solver, Self-Starter, High Confidence-Low Ego, Servant Leader, Tolerant Collaborator, Executive Presence, Strong EQ-IQ, High Ethical Standards-Professional/Personal Integrity
Bachelor's Degree and Continuing Relevant Industry/Professional Training
Available for Moderate Travel (up to 25%)