Job Information
Beaver Run Resort & Conference Center Front Office Manager in Breckenridge, Colorado
70000 per year | Closes 15-Sep-2024 (MST) | Breckenridge, CO, USA | Salary | Front Office | Full Time
Who We Are:
Beaver Run Resort and Conference Center is located in Breckenridge, Colorado - the heart of the Colorado Rocky Mountains. Nestled between the mountain and Main Street, at Beaver Run you're just a few steps away from the ski slopes in the winter and the hiking trails in the summer. With 40,000 square feet of conference and meeting spaces, Beaver Run is the largest conference center in Breckenridge with the most scenic views and most professional team, services and amenities.
What You'll Do:
The Front Office Manager is responsible for managing the front desk operations and ensuring that guests have a pleasant and satisfying experience. This role involves supervising front office, shuttle and bell staff, managing guest accounts, and overseeing all aspects of the guest experience. This role partners closely with reservations, housekeeping and conference services to facilitate a seamless experience for our guests. The Front Office Manager will partner with Sales & Marketing in the analysis of guest surveys and responses. A strong candidate will possess exceptional guest service and problem-solving skills. Position located on-premises in Breckenridge, CO. Housing may be available. Full-time, year-round position with benefits eligibility as described below.
Position starts at $70,000+ DOE annual salary
Supervisory Duties:
Lead a team of 12-15 direct reports
Performance management including setting goals and expectations, annual reviews, monitoring performance, providing feedback and implementing corrective action.
Scheduling and administering time and attendance.
Identify and create development and advancement opportunities.
Manage and calculate commissions for team.
Ensure proper adherence to company policies, procedures, and guidelines
Duties/Responsibilities:
Supervise and manage front desk, Bell Service and Shuttle operations
Train and oversee staff day-to-day activities to ensure high-quality guest service.
Monitor staff levels and right size to meet business, operational and guest needs while managing financial goals.
Manage guest accounts, including room charges and upgrades.
Resolve guest complaints promptly to ensure satisfaction.
Lead team performance through establishment of expectations in alignment with property's standards and holding staff accountable.
Partner in development of budget and forecasts and management of expenses.
Oversee compilation of guest survey results and responses to guest comments.
Develop and implement policies and procedures to improve efficiency.
Ensure DOT compliance
Collaborate with other hotel departments for seamless operations.
Handle administrative tasks such as maintaining hotel records and databases.
Ensure compliance with all federal, state and local regulatory agencies.
What You'll Bring:
Highschool diploma or GED - required
Bachelor's degree in hospitality or equivalent experience - preferred
4+ years experience in hospitality/resort industry or equivalent - required
2+ supervisory experience -required
Proficiency with Microsoft Office Outlook and Word - required
Advanced proficiency with Microsoft Excel and other data related software - required
Experience with SMS - preferred
Experience with Revinate guest data platform - preferred
What We Offer:
Opportunity for bonuses based on performance and time worked
On-site parking steps away from the lifts
Employee ski pass purchasing program
Hotel + Dining discounts
Flexible Time Off
Insurance:
Health
Dental
Vision
Optional Life, Disability, etc.
This job description is not meant to be an all-inclusive representation of the tasks and duties. Other duties and tasks may be assigned as business dictates.