Job Information
Service Champions Plumbing Sales Coordinator in Brea, California
Headquartered in Orange County, CA, Service Champions #1 Industry Leader in Residential Heating, Plumbing, & Air Conditioning. As a premier provider of essential home services we go above & beyond for our employees and our clients. We’re driven by our 7 Core Values: Integrity, Respect, Compassion, Punctuality, Teamwork, Enthusiasm, and Accountability, as well as our “Good Deeds for Free" brand promise. .
At Service Champions, we guarantee 100% satisfaction to every client, during every interaction. The Inside Sales/Rehash Coordinator is responsible for following up with customers to ensure they are 100% satisfied with their experience and offer solutions. The ideal candidate will possess a diverse skill set, from multi-tasking and working well under pressure, to making sound judgement calls. This is a great opportunity for an experienced Inside Sales Specialist with a proven track record in Creating Estimates to join our Team. This is a full-time, non-exempt position that reports to the Sales Manager.
BENEFITS
$23-25/hour + Commissions
Earn up to $100,000 annually (No Cap on Commissions)
401K w/ 50% Company Match
Medical, Dental, Vision
Paid Life Insurance
Paid Vacation
Paid Holidays
DUTIES AND RESPONSIBILITES
Make outbound sales calls to past and present proposed business opportunities minimizing customer defection
Generate proposals for clients by communicating Service Champions value proposition
Express empathy and compassion, taking full ownership of the client’s satisfaction
Proactively gain and maintain a full understanding of our portfolio of products and services
Efficiently enter detailed records of customer interactions and actions taken
Achieve productivity standards and goals set by the company while maintaining high quality calls and following expected call flows and scripts
Deliver sales results that meet and or exceed sales goals established by management
Track sales results and assist client in the process start to finish.
SKILLS AND QUALIFICATIONS
Dedicated to providing superior customer service
Strong negotiating and sales skills
Exceptional phone and interpersonal skills
Exceptional written and verbal communication skills
Able to manage multiple priorities within a fast-paced, deadline-driven, multi-discipline, structured environment
Strong judgment skills to make sound business decisions and resolve issues in a clear, calm, and diplomatic manner
Ability to talk and type accurately; typing speed of at least 40 wpm
Proficient in Microsoft Word, Outlook, Excel
Availability to work weekday shifts between 7:00 am and 8:00 pm, occasional Saturdays
EDUCATION AND EXPERIENCE
High School diploma or equivalent required, college preferred
Minimum of 3 years of proven phone sales experience in a commission environment
Minimum of 2 years of HVAC/Plumbing experience & HVAC/Plumbing equipment knowledge
PHYSICAL DEMANDS
Regularly required to sit; use hands to handle or feel and type
Speaking and hearing ability; heavy communication through talking and listening to employees and clients directly as well as through telephone conversations to resolve issues
Frequently required to reach with hands and arms
Occasionally required to stand; walk and stoop, kneel, crouch, or crawl
May lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.
Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.
GROOMING STANDARDS
Once hired, all employees must maintain a well-groomed appearance (i.e. a business-like haircut, clean shaven (no facial hair), and no visible tattoos.)
We are an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. We make hiring decisions based solely on qualifications, merit, and business needs at the time.
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