Job Information
Lenovo Product Service & Repair Quality Program Manager in Bratislavský kraj, Slovakia
Product Service & Repair Quality Program Manager
General Information
Req #
WD00069199
Country/Region:
Slovakia
State:
Bratislavský kraj
City:
Bratislava
Date:
Monday, July 29, 2024
Working time:
Full-time
Additional Locations :
Romania - Bucureşti
Slovakia - Bratislavský
Why Work at Lenovo
We are Lenovo. We do what we say. We own what we do. We WOW our customers.
Lenovo is a US$62 billion revenue global technology powerhouse, ranked #217 in the Fortune Global 500, employing 77,000 people around the world, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver smarter technology for all, Lenovo has built on its success as the world’s largest PC company by further expanding into growth areas that fuel the advancement of ‘New IT’ technologies (client, edge, cloud, network, and intelligence) including server, storage, mobile, software, solutions, and services.
This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com , and read about the latest news via ourStoryHub (https://news.lenovo.com/) .
Description and Requirements
This is Program Manager position that will have responsibility for capturing and tracking potential field issues on PC products from launch through the end of warranty period. The core responsibility will be to act as a liaison between service delivery and product quality to provide open communication of potential service issues to quality and product development to help drive remediation on those potential issues to minimize customer and service impact. The role will involve regular reporting of global service activity at a product line level to identify symptoms and trends that warrant additional investigation from product quality. A closed loop communication plan and status reporting back to GEO service delivery teams will be needed. Expected KPIs with be to measure and reduce the number of technical escalations and support the improvement of overall product quality measure by repair actions.
The ideal candidate should have experience in technology service, technical support and/or quality engineering. Candidates must also have excellent written and verbal communication skills, the ability to create and sustain urgency and a proven ability to lead large cross-functional communications and engagements across all levels and teams in the organization: regional service teams, WW service function teams, business unit teams, service parts teams, and web teams.
Key Responsibilities:
Managing a reporting and communication BMS for Product Service & Repair Quality
Capture potential product service quality issues and create tracking reports from various GEO delivery channels including contact center, field service, and 3rd party repair partners.
Monitor service and support trend data to identify new potential issues especially during a post launch Early Warning period.
Drive the disposition and remediation of captured field issues with Product Quality to improve current and future product design.
Basic Qualifications:
5+ years working experience in the device technology industry.
Bachelor’s degree or equivalent in Computer Science, Computer engineering, Technical or Business discipline; Technical preferred
Ability to work with WW team members, drive WW projects, participate in after-hours calls
Languages: Fluent in English
Preferred Qualifications:
Effective English written & oral communication skills are critical.
Service & Support or Quality experience preferred.
Strong familiarity with Lenovo’s PC and accessory hardware portfolio and current diagnostic solution
Experience with Six Sigma tools and Lean techniques
Ability to think and act both tactically and strategically.
Proven track record of taking ownership and driving results in a cross functional environment.
Bias for action and ability to juggle multiple projects.
Power BI knowledge is a plus.
Base gross monthly salary starts from 2.500 EUR. The final offer could be, of course, negotiated higher than the advertised minimum - it all depends on your experience! In addition, there is also variable part (a bonus) in value of 12% of your annual earnings.
What Lenovo can offer you:
3 sick days per year
Additional vacation days
100% sick leave compensation up to 2 months per year
A broad selection of soft and hard skills trainings and individual mentoring
1:1 contribution to the Third Pillar Pension System
Home office flexibility upon team agreement
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, national origin, status as a veteran, and basis of disability or any federal, state, or local protected class.
Additional Locations :
Romania - Bucureşti
Slovakia - Bratislavský
Romania, * Slovakia
Romania - Bucureşti , * Slovakia - Bratislavský