Job Information
Lenovo Premier Technical Support Specialist with German Language in Bratislavský kraj, Slovakia
Premier Technical Support Specialist with German Language
General Information
Req #
WD00062025
Career area:
Services
Country/Region:
Slovakia
State:
Bratislavský kraj
City:
Bratislava
Date:
Thursday, June 13, 2024
Working time:
Full-time
Additional Locations :
- Romania - Bucureşti - Bucharest
Why Work at Lenovo
We are Lenovo. We do what we say. We own what we do. We WOW our customers.
Lenovo is a US$62 billion revenue global technology powerhouse, ranked #217 in the Fortune Global 500, employing 77,000 people around the world, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver smarter technology for all, Lenovo has built on its success as the world’s largest PC company by further expanding into growth areas that fuel the advancement of ‘New IT’ technologies (client, edge, cloud, network, and intelligence) including server, storage, mobile, software, solutions, and services.
This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com , and read about the latest news via ourStoryHub (https://news.lenovo.com/) .
Description and Requirements
Are you passionate about solving technical problems and sharing your IT knowledge with others? Do you love being the contact person for IT questions among friends and family? Would you like to support people with varying IT knowledge and explain complex technical issues in a simple way?
Then you are exactly the person we are looking for!
We are looking for a technically skilled and compassionate team member to help our customers overcome their technical challenges. In this position, you will be part of our dedicated Lenovo Premier Support team, supporting customers with their technical challenges with your wide range of IT knowledge.
Your tasks:
Responding to technical inquiries via phone, email and chat
Assisting customers with troubleshooting and problem resolution
Explaining of technical issues in a comprehensible and simple manner
Ensuring an outstanding customer experience through empathetic and professional service
Documenting of customer inquiries and solutions in the ticketing system
Your profile:
Advanced knowledge of IT and technical understanding
Customer service or technical support experience is a plus
Ability to simplify technical concepts
Positive attitude, empathy and patience when dealing with customers
Problem-solving skills
Ability to work in a team and willingness to work together in a dynamic environment
Flexibility and the ability to quickly adapt to new situations
Experience with the Microsoft M365 / O365 product range, especially with Microsoft Dynamics
Excellent communication skills in German (C1 – C2) and ideally also in English (B1-B2)
If you are a technology enthusiast, enjoy helping others, and have excellent communication skills, then we look forward to getting to know you! Apply now and become part of our team in Lenovo Premier Support.
Applicable for Slovak candidates only: Base gross monthly salary starts from 1.850 EUR. The final offer could be, of course, negotiated higher than the advertised minimum - it all depends on your experience! In addition, there is also a variable part (a bonus) in value of 12% of your annual earnings.
What we offer:
Hybrid working model in center of Bratislava or in Bucharest
Mentorship programs and professional development courses.
Clear career advancement paths and opportunities for internal rotations
Attractive compensation & benefits & referral program
Opportunities to participate in volunteer programs and community service
Initiatives that focus on environmental sustainability and social responsibility
A friendly and supportive team that works together and supports each other
You will report to SSG (Solutions & Services Group) organization structure.
SSG has been focusing on the expanding IT service market, especially the digital workplace services opportunity, the growing demand for aaS (as a Service) model, and customers’ stronger preference for sustainability services. Meanwhile, SSG has continued to invest in software tools, platforms, and repeatable vertical solutions with our own IP, and focus on vertical solutions in manufacturing, retail, healthcare, education, and Smart City. We are expanding TruScale as a Service to include Digital Workplace Solutions, developing our Hybrid Cloud solutions, and exploring Metaverse solutions.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, national origin, status as a veteran, and basis of disability or any federal, state, or local protected class.
Additional Locations :
Romania - Bucureşti - Bucharest
Romania, * Slovakia
Romania - Bucureşti
Romania - Bucureşti - Bucharest