Experience Inc. Jobs

Assurance & Activation Manager (maternity cover) General Information Req # WD00078629 Career area: Sales Support Country/Region: Slovakia State: Bratislavský kraj City: Bratislava Date: Wednesday, February 19, 2025 Working time: Full-time Additional Locations :  * Slovakia Why Work at Lenovo We are Lenovo. We do what we say. We own what we do. We WOW our customers.  Lenovo is a US$57 billion revenue global technology powerhouse, ranked #248 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY).  This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com , and read about the latest news via our StoryHub . Description and Requirements Join our team in Bratislava! We are currently looking for an Assurance & Activation Manager to help as provide high level services to our customers. Please note: this is a maternity cover contract. Main Responsibilities: Ensure all announcements, including activations and CMR changes, are executed on time with 100% data accuracy , meeting end-to-end SLA requirements. Manage the full activation of new customers in internal databases to enable seamless product ordering. Work with Account Service , MS Dynamics 365, LI CRM, SAP, and other internal systems to maintain customer data and support operations. Maintain and update customer profiles , ensuring data integrity and compliance. Set up and manage exceptional processes such as cross-border orders. Collaborate with Sales, Finance, Global Logistics, and other internal teams to align processes and drive efficiency. Develop a deep understanding of process complexities and their impact on customer orders and Lenovo departments. Build strong relationships with Sales, Sales Operations, Legal, Logistics, AR, Finance, Tax, etc. through regular interactions and reliable partnership. Drive and serve as a role model for efficient communication , ensuring clarity and alignment across teams. Identify gaps in existing processes , proactively seek solutions, and guide the team toward improvements. Lead or actively participate in process improvement initiatives to optimize workflows and increase efficiency.  Position Requirements: Experience in Customer Fulfillment or Sales Support (inside or outside Lenovo). Excellent written and verbal communication skills in English. Project management experience , with the ability to coordinate multiple priorities. Strong analytical skills , using data to drive decisions and improvements. This role requires a proactive and detail-oriented professional who thrives in a fast-paced, customer-focused environment. Base gross monthly salary starts from 1.800 EUR. The final offer could be, of course, negotiated higher than the advertised minimum - it all depends on your experience! In addition, there is also  variable  part (a bonus) in value of 12% of your annual earnings. What we offer A multitude of professional and personal opportunities   An open and stimulating environment within one of the most forward-thinking IT companies   Flat structures and fast decision-making processes   An international organization with a high focus on all types of Diversity in the team   3 sick days per year   Additional vacation days   100% sick leave compensation up to 2 months per year   A broad selection of soft / hard skills trainings and individual mentoring   Employer contribution to the Third Pillar Pension System   Life & life events insurance, fully covered by company  We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, national origin, status as a veteran, and basis of disability or any federal, state, or local protected class. Additional Locations :  * Slovakia * Slovakia AI PROCESSING NOTICE We use AI-based tools to support some of our processes (e.g. online interviews recordings and transcripts) in order to achieve better efficiency, accuracy and for our documentation purposes. AI can make mistakes, but we always make sure that the outputs are manually reviewed by a human. You can always opt-out or contact us in case of any question.