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Description

Are you interested in sustainability? Are you passionate about reuse and resale?

This is an opportunity to join the EU After Market Services (AMS) team on its ‘three zero’ mission to reduce returns (Zero Defects for Customers), to maximize reuse and recovery (Zero Cost of Returns) and improve the sustainability of returns (Zero Waste).

The AMS Repair team is looking for a business manager to own the performance and growth of repair for Amazon Resale EU wide. Amazon Resale sells returned and repaired products, maximizing recommence recovery and minimizing waste

In this role you will:

1) Own the EU wide repair network, managing the relationships with Amazon's repair partners and internal Relo fulfillment centers to optimize performance.

2) Deliver high repair efficiency through close management of input and output metrics. Taking data driven decisions in partnership with stakeholders.

3) Help grow the business through on-boarding new partners, developing new repair models, and being the voice of repair for future tech and product improvements.

You will do all this while holding a high bar for our customers, ensuring that products we sell on Amazon Resale have been repaired to the highest standards that delight customers and don't result in further defects.

Due to the nature of the role, you will work with cross-functional teams including Business, Operations, Tech, Finance, among others. Willingness to roll up sleeves to get things done are essential, as you will be working in a start-up or early stage environment. You will be defining best practices for your function, creating standard operating procedures (SOPs) and acting as a the subject matter expert (SME) for future team members to support a highly strategic fast growth area of the business.

Key job responsibilities

• Own the day to day business performance. Closely monitoring input and output metrics across the repair network

• Be the first point of contact for our repair partners to support them on repair efficiency

• Contribute to development of the business strategy, in particular network expansion and growth of repairable products

• Provide updates to leadership weekly and monthly on performance and new opportunities

BENEFITS

We offer a comprehensive benefits package to support you personally and professionally:

• We foster a respectful, flexible and inclusive environment for every teammate, with equal opportunities for professional growth.

• We provide access to a global learning library (self-learning, instruct-led classroom, virtual webinars) and a dedicated mentorship program to continuously learn and develop new skills.

• We offer the opportunity to practice and improve language skills with the possibility of language course sponsorship, based on the business needs.

• We are a 'promote from within' company and firmly believe in career development and progression. 50% of our opportunities are filled by internal candidates and 70% of internal transfers from our team join international teams outside Slovakia.

• Career growth opportunities within the department include Category Manager, Program Manager, Project Manager, Snr. Team Manager, Business Analyst

• We work Mon - Fri and offer flexible hours allowing you to come earlier or finish later; helping to improve the work-life balance.

• We provide to the flexibility to work remote 2 days/week alternating with working from the office 3 days/week – upon agreement with your manager.

• We offer the possibility to work from abroad (EU) up to 20 working days a year, upon agreement with your manager.

• We work with multinational cross-functional teams providing international experience and opportunity to travel to other Amazon EU locations

• We hold 25 sporting and social events that all employees can get involved in; from movie nights and online quizzes to hiking day trips and summer celebrations.

• We work in a modern and friendly workspace with games floor, stand-up desks, chill-out areas, massage room, brainstorming corners.

• We promote Sustainability in the community with site and community events toward our global Climate pledge.

Base pay for this position starts from EUR 2400 gross per month and salary depends on the skills and requirements, there will be further pay components such as a sign on bonus and the eligibility to participate in a restricted stock unit scheme operated independently by Amazon.com Inc. in USA. Company benefits apply subject to further terms, including annual membership in medical clinic, life insurance, retirement pension, meal voucher card, career development

Basic Qualifications

• 5+ years of experience in Account Management, Partner Management, Sales or other relevant experience

• Strong interpersonal skills, experience managing complex partnerships to deliver results using metrics and mechanisms

• Strong written and verbal communication and presentation skills

• Analytical skills with demonstrated ability to manage the business ‘by the numbers’. Excellent attention to detail and good business judgement.

• Ability to manage multiple diverging priorities smoothly

• Open to travel 4-6 times per year

Preferred Qualifications

• Knowledge of Reverse Logistics and Operations

• Knowledge of German, Spanish, French, Italian, Polish or Czech is a plus

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.