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Dentsply Sirona is the world’s largest manufacturer of professional dental products and technologies, with a 130-year history of innovation and service to the dental industry and patients worldwide. Dentsply Sirona develops, manufactures, and markets a comprehensive solutions offering including dental and oral health products as well as other consumable medical devices under a strong portfolio of world class brands. Dentsply Sirona’s products provide innovative, high-quality and effective solutions to advance patient care and deliver better and safer dentistry. Dentsply Sirona’s global headquarters is located in Charlotte, North Carolina, USA. The company’s shares are listed in the United States on NASDAQ under the symbol XRAY.

E-Commerce & Platform Operations Analyst

The eCommerce & Platform Operations Analyst is responsible for the daily operational execution of our production related issues/challenges within our Global Digital Commerce & Platform portfolio. This role will also be responsible for scrutinizing customer feedback for enhancement areas. This role will work closely with our dedicated internal and external teams (DEV, QA, IT, PRICING, CS, ERPs). This analyst requires outstanding communication skills, with the ability to have technical and business conversations with peers and the ability to build relationships with internal and external stakeholders. The person in this role will have the ability for creative problem solving.

Responsibilities

• Responsible for overseeing all aspects of eCommerce & platform operations to ensure the smooth running of our global platforms.

• Responsible for monitoring, reporting and understanding measurements of KPI’s and work on initiatives to improve KPI’s.

• Analysis of customer feedback via Survey Monkey

• Translates customer feedback/needs into Bugs, feature enhancements, create cases for new feature enhancements.

• Business representative in Engineering SWAT sessions for critical site operational incidents

• Partner with Technology to ensure root cause is determined for site operational issues (with emphasis on highest severity issue types)

• Prioritize bugs fixes based on revenue impact and/or analytics data.

• Partners with internal/external stakeholders in CS, IT, Product data, Content teams, pricing, UX, Product, etc. to mitigate issues in a timely manner and make customer-focused decisions

• Represent eCommerce operations in daily stand-ups

• Assist manager in the coordination of testing efforts for maintenance releases, which include bug fixes and small enhancements. Will require periodic weekend/evening work availability.

• Collaborate with Customer Service partners to resolve customer service issues.

Requirements

• Operational knowledge

• Ticketing tools experience is an advantage

• Strong communication skills in English (C1)

• Building relationships skills

• Strong analytical skills with a proven ability to work effectively with all levels of organization

• Experience from SSC environment is an advantage

• Motivated self-starter and fast learner

Employee perks, benefits

• Professional development and possibility to grow within a newly established Shared Service Center based in Einpark

• Fully paid meal vouchers 7 Eur per working day and during vacation, sick days, and sick leave

• 3 Health and Wellness days

• Fully paid sick leave up to one month

• Contribution to dental care up to 150 Eur per year

• Pension Contribution after 1 year

• Classes of foreign languages

• Access to Multisport card

• Referral Programe Bonus up to 1200 Eur

• Employee Assistance Programe

• Social events

• Refreshment in the office – coffee, tea, water, fruit on Wednesdays

• Yearly performance-based bonus

Dentsply Sirona is an Equal Opportunity/ Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, sexual orientation, disability, or protected Veteran status. We appreciate your interest in Dentsply Sirona.

If you need assistance with completing the online application due to a disability, please send an accommodation request to careers@dentsplysirona.com (careers@dentsply.com) . Please be sure to include “Accommodation Request” in the subject.