Job Information
MCR Health Quality Specialist in Bradenton, Florida
Why MCR Health?
A career at MCR Health offers exciting opportunities with one of the largest Healthcare companies in the areas we serve. Now, more than ever, we are looking for exceptional people to support our passion to provide "Exceptional Care to Everyone, Every Time" and our Mission to serve everyone. Whether you are providing direct patient care or in other areas of our Company, you can find a home here. We invite you to be part of our Company where you can grow your career and serve with your heart.
In our time of Company growth, we seek a Quality Specialist.
Work Locations: Bradenton, FL
The Quality Specialist is responsible for friendly, courteous, professional, and informative customer service to the companys patients seeking to enhance member engagement, compliance, patient health, and satisfaction. Improve quality, access to comprehensive care, and schedule appointments to meet Quality Measures.
As part of this role, you will:
- Has an excellent understanding of telephone usage and the operation of the telephone system
- Answers in-coming telephone calls within three (3) rings and accurately directs and/or assists the caller
- Forwards calls accurately to the correct person or extension and ensures that someone is answering on the extension before passing the caller
- Ability to work at the Population Health Events and clinic during the work week as clinical staff and on some Saturday events if needed
- Demonstrates competency and proficiency with the electronic medical patient information system
Requirements:
- High School Diploma /GED minimum
- Medical Assistant/nursing education preferred
- 6+ months experience in a healthcare environment required
- Knowledge of medical terminology required
- Minimum of six months of customer service experience in a high-volume impact environment, preferably in healthcare
- Billing and Coding experience beneficial
- Proficient in Microsoft Office Suite required
- Valid drivers license required with the ability to move between sites as needed to oversee, observe, and monitor operations
- Bilingual (Spanish/English) a plus
**MCR Health Services is a drug-free workplace. All job applicants selected for employment are required to submit to a pre-employment drug test and background check.