Job Information
MCR Health Patient Services Representative Team Lead in Bradenton, Florida
Why MCR Health?
A career at MCR Health offers exciting opportunities with one of the largest Healthcare companies in the areas we serve. Now, more than ever, we are looking for exceptional people to support our passion to provide "Exceptional Care to Everyone, Every Time", and to support our Missionto serve everyone. Whether you are providing direct patient care or in other areas of our Company, you can find a home here. We invite you to be part of our Company where you can grow your career and serve with your heart.
In our time of Company growth, we seek a Patient Services Representative Team Lead.
The Patient Services Team Lead must have experience and show expertise in the duties of the Patient Services Representative. The Patient Services Representative Team Lead is the go-to person for day-to-day questions and guidance on operational policies and procedures relating to the Patient Services team while performing the duties of the Senior Patient Services Representative. The PS Team Lead will play a role in training and retraining teammates. They are accountable for ensuring end-of-day tasks, holds, slips and clinical inboxes are monitored daily within MCR Health policies and procedures. The PS Team Lead is responsible for communicating any site-level issues to the Office Manager, Patient Access Manager, or Practice Administrator immediately.
Work Location:Site location in Bradenton, FL
As part of this role, you will:
- Be the first person who greets our patients with a smile
- Check in our patients for their appointments and schedule any needed follow-up appointments
- Answer calls to schedule appointments
- Answer questions about our services and hours
- Call patients to schedule future and same-day appointments..
- Minimum of High School Graduate or GED equivalent
- At least 1 year of customer service experience in a high-volume impact environment, preferably in a healthcare field preferred
**MCR Health is a drug-free workplace. All job applicants selected for employment are required to submit to a pre-employment drug test and background check.