IHG Reservations Coordinator - Kimpton Armory Hotel Bozeman in Bozeman, Montana
Why We're Here
We believe heartfelt, human connections make people's lives better. Especially the people who work here.
Our founder, Bill Kimpton rebelled against impersonal, generic hospitality that makes people feel disconnected. He initiated a new boutique hotel standard and environment where people could connect, from the heart. That was the goal then, and it is still our purpose today.
Your work here has meaning. You're here to improve the lives of coworkers, guests, owners, communities, and together we make that happen. It's what drives all that we do. Every day you can improve lives in your own, unique way and you can expect the same in return. It all starts with you.
How We're Different
Our San Francisco-born entrepreneurial spirit and zest for life kick started this culture in 1981, and it shines through to this day.
It all flows from you. The lively, rebellious, genuine you - with your diverse background, talents, experiences, and plucky personality - is fully welcome, and celebrated here. Because we know that when people can be themselves at work, they shine.
That's what we seek out and celebrate. It's people of all kinds who share a knack for creativity and self-leadership. People who don't need to be told what to do to get things done. People who have an innate passion for making others' lives better.
It adds up to a work environment that's a bit quirky, irreverent, exciting, uncommon, empowering, and downright exceptional. Guests feel it; you'll feel it too.
What you'll Do
The Reservations Agent is responsible for providing quality guest service by using the Kimpton customer service standards. You'll be responsible for creating ridiculously personable experiences for our guests, every day!
Some of your responsibilities include:
Assist in inputting reservations using the appropriate reservation system.
Handle heavy direct mailings, send and mail out confirmations.
Handle travel agency checks and commission requests.
Provide Sales support with the Reservation Manager in setting up group bookings and follow-up calls.
Perform all operational and administrative duties associated with reservations: filing, end-of-month reports, correspondence, etc.
Responsible for faxes, sales inquiries and brochure requests.
Handle all incoming calls for reservations, and no-shows and non-guaranteed reservations.
Promote repeat guest business for the hotel by providing phenomenal customer service!
Promote upselling through status updates and referrals during sold-out dates to sister properties.
What You Bring
Prior experience working in the hospitality industry is preferred.
Flexible schedule, able to work evenings, weekends and holidays.
Differences make a difference. We are committed to creating a culture that reflects the diversity of our hotel and restaurant guests. With that goal in mind, we encourage each of our employees to understand, accept, and celebrate differences among people. That includes different personalities, lifestyles, work styles, education, and experience. We also welcome and embrace people of all races, ethnicities, ages, religions, physical abilities, sexual orientation, gender identities and genders. For our complete EEO policy click here (https://ihg.scene7.com/is/content/ihg/IHG_DAM/kimpton-hotels/2018-brand-pages/amer/pdfs/eeo-policy-kimpton.pdf) .
Be Yourself. Lead Yourself. Make it Count.
- IHG Jobs