Job Information
HRDC IX Bilingual Case Manager in Bozeman, Montana
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HRDC does not discriminate against any person including customers, employees, and applicants for employment on the basis of race, religion, national origin, sex, age, physical or mental disability, gender identity, reprisal, and where applicable, marital status, familial or parental status, sexual orientation, political ideas and beliefs, level of English skills, if all or part of an individual’s income is derived from any public assistance program, or protected genetic information in employment or in any program or activity conducted or funded by HRDC, in the performance of contracts and the delivery of services or funding. Not all prohibited bases will apply to all programs and/or employment activities.
All are encouraged to apply. At HRDC IX , we value lived experience and nontraditional backgrounds. Studies have shown that women, nonbinary individuals, and people of color are less likely to apply for jobs unless they believe they meet every one of the qualifications described in a job description. We are most interested in finding the best candidate for the job, and that candidate may be one who comes from a less traditional background. If you are interested in applying, we encourage you to think broadly about your background and qualifications for the role.
Job Opening Date: August 15, 2024
Anticipated Start Date: As soon as possible
Job Closing Date: Open until filled
Job Status: This position is regular-full time-40 hours. HRDC also has a "Wellness Hours Policy" which encourages full-time staff to use up to 4 paid hours weekly to work on their wellness.
Wage: $25.00/hour
Job Location: Market Place in Bozeman
HRDC’s Mission and Vision: HRDC IX instills hope, develops resources, designs solutions, and changes lives. We envision a place where poverty has no impact because opportunities and quality of life are equally afforded to everyone.
General Summary of Purpose of this Position: The Bilingual Case Manager is an integral part of the Customer Support team and is responsible for supporting the delivery of case management to various populations. With the growing diverse population accessing services this position is expected to work with Spanish-speaking individuals. All applicants should be willing to work with diverse populations and navigate language barriers. This position will support customers with case management activities including resource navigation, career and job exploration, and housing goals. This position will work across multiple agency locations and partnering agencies.
Primary Job Duties and Responsibilities
Customer Support/Assessment of Need (65%): Working with the Case Management Lead to determine appropriate program placements and referrals for customers; informs customers of available services and resources; coordinates and supports customer’s access to services and benefits.
Data and File Management (15%): Collaborates with the Compliance and Customer Support Departments to collect, maintain, and analyze program data, ensuring accuracy and adherence to reporting requirements. Maintain customer files, case notes, and proper documentation systems. Efficiently and accurately enter program data into required databases. Ensuring compliance with program requirements.
Program Eligibility (10%): Collaborates with Compliance Specialists to determine program eligibility and benefit levels by identifying and requesting the necessary documentation. Accurately calculates household income and benefits, assesses household status, and processes changes in accordance with the requirements of various funding sources.
Teamwork (5%) : This role collaborates closely with all agency programs, including the compliance department, to uphold best practice standards in case management.
Training and Development (5%) : Engages in ongoing training opportunities on best practices, regulatory requirements, and organizational policies.
Other Duties (TBD) : Perform other duties as assigned.
Knowledge, Skills and Abilities
Program Philosophy and Service Delivery:
Adhere to the program philosophy that empowers customers with freedom of choice, autonomy, and accountability.
Additionally, this role will assist customers on developing their plans for belonging, well-being, meaning, and purpose.
Cultural Awareness:
Demonstrates the ability to understand and connect with customers from diverse socio-economic, ethnic, and cultural backgrounds, ensuring access to all appropriate internal and external community resources.
Equity, Safety, & Wellness:
Actively promotes wellness, safety, and equity for all cultures and ethnicities.
Adheres to policies and programs that affirm, support, and value diversity, including those for LGBTQ+ individuals, families, and communities.
Customer Boundaries:
Balances empathy towards customers while modeling and maintaining healthy boundaries in cutomer relationships .
Travel:
This position will primarily serve Spanish-speaking customers located in Gallatin, Park and Meagher Counties
This position requires the incumbent to occasionally transport customers to appointments.
Language Skills:
Native/Bilingual Spanish- speaking required
Ability to read, interpret, and write routine documents and correspondence in English and Spanish
Ability to analyze and interpret complex and sensitive information; persuasive speaking abilities
Ability to effectively disseminate information about HRDC and community programs.
Mathematical Skills:
Basic math skills, including the ability to calculate annual household income
Reasoning Ability:
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
Ability to interpret a variety of program manuals, guidelines, and instructions furnished in written, oral, diagram, or schedule form
Ability to define problems, collect data, establish facts, and draw valid conclusions
Confidentiality:
Maintains customers confidentiality at all times
Computer Skills:
Proficient in navigating spreadsheets, multiple databases, email, calendar
Willingness to learn new software systems
Comfortable with Microsoft and Google operating systems
Drivers License:
Valid State Driver License required
Reliable vehicle and appropriate liability insurance are required
Licenses or Certifications That Would Be Useful but Are Not Required:
CPR and First Aid, Trauma Informed Care, Mental Health First Aid
Other Required Knowledge, Skills, or Abilities:
Ability to effectively work and communicate positively with all socio-economic groups
Ability to effectively perform duties with a thorough knowledge of agency goals, objectives, projects and services
Enjoys the balance of working directly with people and completing administrative tasks related to customers files.
Excellent attention to detail
Self-motivated with the desire to work with others and contribute to the team environment toward common goals.
Ability to work with minimal supervision and effectively manage workflow
Ability to present self and organization in a positive and professional manner
Ability to respond effectively to the most sensitive inquiries or complaints from customers
Ability to demonstrate a strong commitment and patience in helping people succeed in innovative training programs, re-orient their lives and enable them to make a difference in their community
Demonstrate knowledge of community resources and partner agencies
Ability to effectively establish and maintain positive working relationships with other social service providers, organizations, program participants, and staff
Essential Physical, Mental and Emotional Requirements of this position . The following physical, mental and emotional abilities are considered essential to perform the duties listed above:
The incumbent must be able to perform multiple tasks simultaneously, must be able to work under time and/or deadline pressures.
Education and Experience:
Bachelor’s degree in Psychology/Social Services/Education or related field, from a four‑year college or university preferred or comparable life/work experience .
Supervision Received:
This position operates under general supervision.
The incumbent’s work is primarily assigned by daily workflow and operations.
The incumbent is authorized to make decisions as to the timing and sequence of work and the work is performed according to established policies and procedures and/or within applicable laws, rules and regulations governing the tasks being performed.
Supervision of Others:
May be responsible for training, recruiting, managing, and scheduling the work of volunteers.
Financial Responsibility.
Responsible for data entry for payable claims with proper coding according eligibility requirements
Personal Contacts: The incumbent is responsible for the following personal contacts (either in oral or written form) when performing the Duties and Responsibilities of the Position:
Daily interaction with the public or consumers
Interacts with program managers, executives, HRDC boards and/or committees several times a year
Interacts with representatives of other service providers on a weekly or more frequent basis
Interacts with funding agencies to provide information or exchange facts annually
Interacts with governmental compliance or auditors to provide information or exchange facts annually
Working Conditions:
Works in temperature-controlled office environment.
Weekly or more frequent operation of a motor vehicle under all weather conditions.
Weekly or more frequent exposure to customers with unfavorable body odor.
Weekly or more frequent exposure to customers in crisis which can manifest in loud outbursts, anger, and threats of harm to self or others.
Department
Housing
Employment Type
Full-Time - 40 hrs Probation
Compensation
$25.00/hour