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Description:

We are currently seeking Datacenter Technicians to be based in specific field locations in support of the company’s end customers as they deploy and maintain servers. The ideal candidate for this role balances technical skills, attention-to-detail, customer focus while following and establishing processes.

RESPONSIBILITIES AND ESSENTIAL FUNCTIONS

Scope:

• Respond to service tickets for servers in customer datacenters in a timely manner

• Keep parts lockers up to date and properly stocked at all times

• Troubleshoot and triage server failures to determine the most efficient path to getting a server back online for the customer

• Track server fleet health and validate that is always exceeding customer requirements for total servers online

• Provide consistent, detailed feedback to the engineering team on failures, serviceability of servers, and integration with the datacenter

• Apply firmware and BIOS updates as needed using engineering-approved tools

• Comply with all datacenter safety, security, and operational protocols at all times

• Be an outstanding representative at all times

JOB REQUIREMENTS

KNOWLEDGE, SKILLS AND ABILITIES

Knowledge and skills:

• Ability to identify hardware failures and work within the limits of a defined process to get hardware running or replace entire servers

• Ability to regularly lift and move server systems that weigh up to 70lbs

• Fanatic attention to detail. Accuracy in inventory, trouble tickets, asset tag updates, wiring plans, etc. is essential to the customer and is critical to this role

• Must be able and willing to travel

• Linux terminal basic experience

• Windows CMD basic experience.

Competencies

• Demonstrated strong ownership, self-motivation and ability to work autonomously

• Ability to work successfully with geographically dispersed teams

MINIMUM QUALIFICATIONS

Education:

• Degree in a computer-related field. Bachelor’s Degree preferred or 2 plus year of equivalent experience. Computer science, electrical engineering, telecommunications, or related discipline

• CompTIA A+ Certification

• CompTIA Server+ Certification

• MCP/MCSE Certification a plus

Skills:

hardware troubleshooting

Additional Skills & Qualifications:

Cabling experience. Customer Service. Ability to work independently with little guidance. Being a self starter

Experience Level:

Intermediate Level

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.