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Google Technical Solutions Manager, gCare Publishers, gTech in Boulder, Colorado

Minimum qualifications:

  • Bachelor's degree in Computer Science or equivalent practical experience.

  • 2 years of experience working with web technologies including HTML, CSS, JavaScript, or HTTP.

  • Experience coding with a general purpose programming language (ie. Java, C/C++, Python) and data analysis using SQL/MySQL.

  • Customer-facing experience translating technical concepts and solutions to non-technical and executive audiences.

Preferred qualifications:

  • Ability to collaborate, build consensus, deliver, and drive technical decisions with various sized customer stakeholder groups.

  • Excellent technical leadership, project management, analytical problem solving, and troubleshooting skills.

  • Ability to travel to meet with specific partner and client stakeholders.

gTech Customer Experience (gCare) is a solution-generating area that helps our sales teams and publishers, and these solutions need to be scalable to support millions of customers worldwide. In addition to troubleshooting on the customer side, we work with Sales, Product, and Engineering teams within Google to develop better tools and services to improve our products based on the evolving needs of our users. As a cross-functional and global team, it's our job to help keep the lights on and the ads fresh.

Technical Solutions Managers are united by our passion for technology and making an impact. We are on a mission to delight the millions of consumers, advertisers and publishers who rely on our flagship products like Google Marketing Platform, Ads, AdSense, Pixel, Project Fi and Google Play. Sitting at the intersection of sales, product and customers, we focus on technical operations and solutions.

As a Technical Solutions Manager, you will balance business and partner needs with technical constraints, develop innovative, cutting edge solutions and act as a partner and consultant to those you are working with. You will also build tools and automate products, oversee the technical execution and business operations of Google's partnerships, as well as develop product strategy and prioritize projects. Technical Solutions Managers are focused on delivering excellent customer care and make sure things go smoothly for our customers across the globe when they need us most.

Google creates products and services that make the world a better place, and gTech’s role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers’ complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products.

To learn more about gTech, check out our video (https://www.youtube.com/watch?v=HcjR6ZngQcw) .

Additional Information

(Colorado only*) Minimum salary of $95,000 + bonus + equity + benefits.

*Note: Disclosure as required by sb19-085 (8-5-20) of the minimum salary compensation for this role when being hired into our offices in Colorado.

  • Analyze and resolve complex technical problems and roadblocks around data and tools access.

  • Identify opportunities to optimize and automate workflows across a wide variety of projects.

  • Work closely with Product Managers and Software Engineers to improve or develop new Google tools and products.

  • Collaborate with Consumer and Engineering teams to write complex code and implement tools to improve troubleshooting efficiency and the end user experience.

  • Manage stakeholder expectations and communicate with internal teams and external consumers, advertisers, and publishers to provide technical and business feedback as well as deliver technical solutions.

Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy (https://careers.google.com/eeo/) and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form (https://goo.gl/forms/aBt6Pu71i1kzpLHe2) .

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