Boulder Community Hospital Physical Therapy Patient Coordinator in Boulder, Colorado
Full Time, weekdays with an occasional Saturday. 40 hours/week.
Pay Range is between $17.78-$26.67/hr, depending on years of relevant and like experience. +$2.50/hr for weekend shifts.
Boulder Community Health is a Certified Level II Trauma Center. In 2022, we celebrated the 100th anniversary of the founding of our organization. We are honored to hold the awards of 2021 U.S. News & World ‘Best Hospitals for Maternity Care’, 2023 Best Hospital from Boulder Weekly, and Best Local Employer from Daily Camera. Come be part of an independent, community-focused health system; feel good knowing that your work will make a difference in people’s lives and positively contribute to the community.
The Physical Therapy Patient Coordinator is responsible for the smooth operation of the office duties of the Physical Therapy department. Duties include but are not limited to: meeting and greeting patients, answering phones, triaging calls, scheduling patients, verifying and updating patient information, screening callers for appropriate insurance information, taking messages, obtaining physician orders for patient treatment, acting as a patient liaison, assuring efficient patient and chart flow throughout the clinic, working with Physical Therapists, Physicians, practitioners, and other staff members, maintaining open lines of communication with the rotating physician offices, providing back up for the CU Sports Medicine Medical Record Representative and the Referral/Insurance Specialist, maintaining a high level of professionalism and strict confidentiality.
Education or Formal Training
High school graduate or equivalent preferred.
Secondary education and/or equivalent work experience preferred.
Medical terminology preferred.
Knowledge, Skill and Ability
Must have excellent organizational, communication, and writing skills.
Excellent interpersonal skills.
Is trained and functions as an Epic superuser for the department.
Ability to maintain a high level of accuracy and attention to detail in all duties performed.
Appropriate phone etiquette and communication skills.
Ability to work independently and make decisions.
Knowledge of insurance, billing and collection procedures in a health care setting.
Computer proficiency and expertise in hospital designated software program.
Excellent spelling and grammar skills; ability to prioritize and maintain a high degree of confidentiality; ability to interface with patients and their families, and outside agencies in a professional manner; willing to accept additional responsibility as needed; ability to be flexible and to work with many interruptions from a large number of staff.
Excellent problem solving skills including ability to identify multiple factors that may impact decisions and then select best option. Seek additional input when necessary.
Ability to exercise tact, judgment and resourcefulness in creating and maintaining harmonious relations working with co-workers, patients, families, visitors, physicians, and the general public.
Represents self in a professional manner.
Ability to maintain composure and a high level of productivity in a busy setting with many interruptions.
Ability to maintain high levels of confidentiality.
Ability to screen requests/problems/phone calls to the medical providers, managers, and directors.
Ability to use a variety of office equipment.
Ability to work well in a team-oriented environment and with diverse personalities.
Proficiency in a foreign language is beneficial.
Previous experience working in an office setting, preferably medical. Includes public contact, reception, and scheduling duties. Knowledge of Medical Terminology preferred.
Previous medical scheduling experience preferred.
Keyboarding, filing, office procedure classes and/or experience desirable.
Customer service experience preferred.
Essential Duties and Responsibilities
Communicates with Director of Physical Therapy and Clinic Manager regarding processes, needs and ideas for process improvement for the PT department as well as any department wide concerns.
Consistent and on time attendance is an essential function of the position.
Exhibits and promotes ENCORE! principles and philosophy.
Greets patients upon their arrival, providing a welcoming environment to Physical Therapy patients, and notifies practitioner/PT staff of patient arrival.
Answers, screens and directs calls taking messages or finding people when necessary.
Communicates effectively with public, peers, patients, physicians, clinicians, etc.
Provides patient information when appropriate and knows when it is not appropriate.
Schedules appointments for practitioners and physical therapy staff according to established clinic guidelines, understanding unique skillsets and scheduling needs for the Physical Therapists on staff.
Understands medical terminology, performs and guides other CTA staff in triage of patients for correct scheduling based on acute/post-surgical needs or other chronic vs. acute diagnoses to help ensure the healthiest patient outcomes.
Collect co-pay and visit payments.
About Boulder Community Health and Boulder, Colorado
Uncompromising medical excellence delivered with respect and compassion. Since 1922, Boulder Community Health has built a strong reputation on these values. As community-owned and operated not-for-profit hospital and clinic locations, we remain dedicated to the evolving needs of our citizens and providing access to high-quality care. Nestled in the foothills of the Rocky Mountains, the Boulder lifestyle is conductive to enjoying the outdoors and brings a fresh perspective to healthcare practice. Surround yourself by natural beauty and an active, life-embracing community. Enjoy state-of-the-art facilities and equipment along with competitive compensation and benefits, including health/dental/life, tuition reimbursement, on-site fitness center, Employee Wellness, Employee Activities & Discounts, and many more!
EOE/Affirmative Action/Drug-free workplace