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IT Systems Engineer

Requisition Number: 51740

Location: Boulder Colorado

Employment Type: University Staff

Schedule: Full Time

Posting Close Date: 01-Oct-2023

Date Posted:

Job Summary

The Integrated Teaching and Learning (ITL) Program welcomes applications for our IT Systems Engineer position! The Systems Engineer (SE) develops and supports Windows-based systems and services offered across the College of Engineering and Applied Science (CEAS) at CU Boulder. This position supports the IT enterprises of the ITL Program, Idea Forge, Integrated Design Engineering Program, the TeachEngineering digital library, the educational spaces in the Aerospace, Mechanical, and Electrical Engineering departments, and the CEAS cloud computing platform. In total, this role serves up to 11k users at CU Boulder and 3M globally across a broad portfolio of tailored IT services. This position will independently engage with engineering collaborators and translate their unique requests to sustainable solutions which align with organizational and IT industry best-practices.

The University of Colorado Boulder is committed to building a culturally diverse community of faculty, staff, and students dedicated to contributing to an inclusive campus environment. We are an Equal Opportunity employer, including veterans and individuals with disabilities.

Who We Are

The Integrated Teaching and Learning Program at the University of Colorado Boulder is a nationally recognized engineering education leader. Our mission is to provide curriculum and support for hands-on engineering education, across all engineering disciplines, for students from kindergarten to graduate school (K-22), with a focus on students from underserved populations and communities. We operate the 35,000 square-foot Integrated Teaching and Learning Laboratory on the Boulder campus, where we support hands-on experiences for over 3,500 undergraduate and graduate students each year. We also lead and manage TeachEngineering.org and the Denver-Metro Engineering Consortium (DMEC). TeachEngineering.org is a NSF-funded digital library that provides free, hands-on K-12 STEM curriculum to over 2.5M educators annually. The DMEC is a DoD-funded partnership between CU Boulder, CU Denver, and five community colleges in the Denver-Metro area to increase the number of students from underrepresented groups earning associate degrees and transferring to undergraduate engineering programs.

The ITL Program is committed to honoring unique backgrounds and experiences. Join our team and help us build a more inclusive and diverse academic and engineering culture - apply today!

Proof of eligibility to work in the United States must be produced within three (3) days of hire.

What Your Key Responsibilities Will Be

Microsoft Windows Systems Engineering and Systems Administration:

• Contributes to-and occasionally leads-the technical development of specialized technologies and systems, some with national or global reach, used throughout the departments and programs of the College of Engineering and Applied Science.

• Collaborates with the campus-level Office of Informational Technology (OIT) and uses their central-IT services, systems, and support.

• Maintains professional level knowledge of core technologies including, but not limited to public cloud providers/services, virtualization/clustering, disaster recovery, domain services, storage, and application licensing/packaging among others.

• Works within Azure DevOps in a Windows environment, using tools such as PowerShell, Git, and Octodeploy for automation.

• Ensures exceptional system uptime, security, and performance through proactive updates and maintenance, monitoring, and knowledge of industry proven practices. Implements additional tools and security measures autonomously. Stays abreast of system threats and vulnerabilities, and self-implements software and procedural changes when prudent.

• Develops and supports uniquely configured instances of enterprise applications such as Atlassian JIRA and Confluence.

• Handles identity management and integration of various services (SSO), including within a proprietary ERP developed in-house.

• Designs and manages complex group policy objects, configurations, and settings within Active Directory and Azure Active Directory.

Enterprise and Action Support:

• In addition to traditional IT support, provides distributed and specialized user, server, and cloud computing support.

• Manages specific aspects of over 100 client-facing applications including licensing, configuration, update management, and testing.

• Provide tier 2 support through ITSM tool (JIRA).

• Contributes to the yearly life cycle of software images-a multi-month project which includes partner engagement/communication, advanced technology evaluation and testing, and coordination across different groups, programs, and laboratories, each with their own needs and operational schedules.

Technical Strategy and Oversight:

• Assists the ITL Program IT director in budget development, requirements gathering, and support assessment of all future system-wide upgrades or migrations. Suggests, reviews, and assesses the technical efficacy and strategy of all projects and initiatives with system-wide impact.

• Proactively collaborates with the IT director on software and hardware needs, many of which are custom, ensuring the reliability and security of all systems, servers and the network. Identifies design improvements, and cost-saving strategies.

• Assists with IT-related crisis situations, which may involve complex technical hardware or software issues including collaboration and relationship management with vendor experts. May operate as main contact and conduit between IT and impacted customers.

• In collaboration with the IT director, develops, maintains and updates IT policy, and processes.

Customer and Vendor Relationship Management and Communication:

• Tactfully listens to and engages with partners of all levels regarding future needs, technologies, or services. Proactively leverages relationships with partners to help position IT ahead of anticipated requests. Develops sustainable IT solutions aligned with proven practices.

• Authors and coordinates relevant mass communications to collaborators, including incident management, off-hours maintenance periods, or systematic changes and improvements.

• Partners with OIT to ensure services and solutions complement those provided by central IT.

• Manages vendor relationships and coordinates activities involving 3rd-party vendor support, as needed.

Other:

• Undertakes other duties and responsibilities as assigned.

• Stays apprised and current on relevant University and State of Colorado policies and procedures.

• Participates in professional development activities and serves on unit, college or campus committees as applicable.

What You Should Know

This position may be eligible for a hybrid work modality consistent with the College of Engineering and Applied Science Hybrid Work Policy .

What We Can Offer

The starting salary range is $83,000 - $90,000 annually. Relocation assistance is available within CEAS guidelines.

Benefits

The University of Colorado offers excellent benefits (https://www.colorado.edu/jobs/benefits) , including medical, dental, retirement, paid time off, tuition benefit and ECO Pass. The University of Colorado Boulder is one of the largest employers in Boulder County and offers an inspiring higher education environment. Learn more about the University of Colorado Boulder (https://www.colorado.edu/about) .

Be Statements

Be impactful. Be excited. Be Boulder.

What We Require

• Graduation from an accredited college or university with a bachelors degree. An equivalent combination of education and experience may substitute for the degree requirement.

• At least three years of broad hands-on experience as a Windows systems engineer/administrator implementing and supporting cloud-based technologies, virtualized infrastructure, end-user computing, servers, and disaster recovery systems in a distributed enterprise at scale.

What You Will Need

• Demonstrated technical leadership in a customer-focused environment with shifting priorities.

• Experience with system and infrastructure strategy and design.

• Demonstrated expertise managing and supporting Microsoft Active Directory and Azure AD.

• Experience with clustered, virtualized, or cloud-based server environments.

• Experience deploying and supporting Windows-based operating systems (Server 2016+ and Windows 10+).

• Ability to diagnose and solve complex server and workstation hardware and software problems.

• Ability to work independently and as well as on a team and lead projects, migrations, and upgrades.

• A consistent willingness to innovate, challenge status quo, and improve.

• Proficiency with fundamental networking concepts, diagnostic techniques, and tools.

• Good communication, interpersonal and organizational skills.

• Ability to thrive in an aerobic and fast-paced environment where quick decision-making and multi-tasking are demonstrated daily.

• Sensitivity to and appreciation of cultural, political, and geographical differences, with the ability to work well with students, faculty, and staff from around the world.

Special Instructions

To apply, please submit the following materials:

1. A current resume.

2. A cover letter that briefly describes how your background and experience align with the requirements, qualifications and responsibilities of the position.

You will not be asked to upload references at this time.

Please apply by October 1, 2023 for consideration.

Note: Application materials will not be accepted via email. For consideration, applications must be submitted through CU Boulder Jobs (http://jobs.colorado.edu/) .

To apply, visit https://jobs.colorado.edu/jobs/JobDetail/IT-Systems-Engineer/51740 (https://apptrkr.com/4605001)

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The University of Colorado does not discriminate on the basis of race, color, national origin, sex, age, pregnancy, disability, creed, religion, sexual orientation, gender identity, gender expression, veteran status, political affiliation, or political philosophy. All qualified individuals are encouraged to apply.