Experience Inc. Jobs

Job Information

Center For Health Information And Analysis Senior Operations Manager in Boston, Massachusetts

The Betsy Lehman Center for Patient Safety is an agency of the Commonwealth of Massachusetts that fosters a statewide program of research, data analysis and information-sharing aimed at engaging health care agencies, providers, and consumers in initiatives that enhance the safety and quality of patient care in the state. The Center, named for a Boston Globe health columnist who died in 1994 from a preventable medical error, was re-established by Chapter 224 of the Acts of 2012; An Act Improving the Quality of Health Care and Reducing Costs through Increased Transparency, Efficiency and Innovation.

The Center shares space with and is operationally integrated with the state’s Center for Health Information and Analysis (CHIA).

The Senior Operations Manager is a full-time position. The Center’s staff is operating on a hybrid work model and the successful candidate is expected to work onsite in our offices at 501 Boylston Street in Boston at least 2 -3 days/week. Salary will be commensurate with experience.

Under the direction of the Executive Director and Deputy Director, the Senior Operations Manager is responsible for a wide range of operational, logistical, financial, and administrative duties, including but not limited to the following:

  • Manage the Center’s annual budget, including the tracking of planned and anticipated expenditures, analyzing variances, and carrying out necessary corrections.

  • Oversee the procurement of goods and services through the state contracting process and other Finance/Procurement/Legal work streams as needed, including supporting the management of relationships with vendors; maintain records of these transactions

  • Identify, develop, and implement procedures and standardizations of the Center’s operations and oversee any needed operational improvement projects

  • Anticipate and manage the Center’s needs for technology and tools, including office equipment, software, data access

  • Serve as the Center’s primary liaison with CHIA on office operations, financial transactions, contracting, legal advice, interagency agreements, and technology infrastructure and other supports including:

  • Anticipate and manage the Center’s needs for technology and tools, such as office equipment, software, data access

  • Coordinate legal, information technology, and data access and protection needs for the Center’s executive, research, communications and program teams

  • Manage office staff assigned to clerical, operational, administrative, and secretarial responsibilities that include:

  • Liaising with CHIA’s Finance Department (i.e., provide reports/spending projections; submit paperwork related to transactions including Purchase Request and Travel Authorization Forms

  • Coordinating and facilitating remote/on-site meetings, including tracking deliverables, procurements and day-of logistics, as well as preparatory tasks to support speaker/presenter/facilitators

  • Maintaining records, agendas, minutes, etc. for meetings

  • Providing customer service on behalf of the Center (including responding to and tracking consumer calls)

  • Creating repositories of resources for internal use

  • Serve as primary point person for the agency’s protection, retention, disposal, and retrieval of materials and documents for public records purposes

  • Support the efficient onboarding of new staff, including development of additional training materials as needed

  • Develop supporting materials for grant applications, coordinating with CHIA on the needed approvals

  • Invoice, monitor collection of payments for, and track use of contributions to the Center’s Expendable Trust

  • Manage information of the highest level of confidentiality in a professional manner


    Applicants should have at least five years of full-time (or equivalent part-time) professional experience in a business or public administration setting. An associate’s degree is required; a bachelor’s degree is strongly preferred.

    The ideal candidate will have/be:

  • Ability to analyze operations and identify areas of process improvement and optimal use of resources

  • An aptitude for use of data and metrics in decision-making; the ability to plan, monitor, and tightly manage a budget

  • Effective project management skills, and ability to manage shifting priorities

  • Solid organizational and follow-through skills, performing work accurately with strong attention to detail

  • Excellent written and interpersonal communication skills

  • Ability to work independently, analyze operational issues and to solve problems in creative and effective ways

  • Flexible and an adaptive problem solve

  • Proficient with all Office 365 software, especially Excel, Sharepoint. Outlook, Word, PowerPoint and other software tools to improve the efficiency of the Center’s workflow

  • Tech-savvy with remote and video communication

  • A desire to contribute to the efforts of a small team with an important mission

Total Compensation:

As an employee of the Commonwealth of Massachusetts you are offered a great career opportunity influencing a wide-spectrum of services to the diverse populations we serve - but it's more than a paycheck. The State's total compensation package features an outstanding set of employee benefits which you should consider towards your overall compensation, including:

  • 75% state paid medical insurance premium

  • Reasonable Dental and Vision Plans

  • Flexible Spending Account and Dependent Care Assistance programs

  • Low cost basic and optional life insurance

  • Retirement Savings: State Employees' Pension and a Deferred Compensation 457(b) plan

  • 12 paid holidays per year and competitive Sick, Vacation and Personal Time

  • Tuition Benefit for employee and spouse at state colleges and universities

  • Extended Illness program participation

  • Professional Development and Continuing Education opportunities

  • Qualified Employer for Public Service Student Loan Forgiveness Program

To apply visit: http://www.chiamass.gov/join-our-team/

Posted: 5/20/2022

At CHIA, we are committed to earning a reputation as a great place to work and build a career. So if you’re excited to be part of a diverse and innovative team responsible for identifying opportunities to improve health care in Massachusetts, come join us! To apply and for more information visit: https://www.chiamass.gov/join-our-team/

CHIA is an Equal Opportunity / Affirmative Action Employer. Women, people of color, veterans, and persons with disabilities are strongly encouraged to apply.

If you have Diversity, Affirmative Action or Equal Employment Opportunity questions or need a Reasonable Accommodation, please contact Diversity Officer / ADA Coordinator: Tonya Bourassa 617-701-8127.

Information submitted by applicants is collected through the JazzHR Platform, your submission of application materials constitutes your express consent for this information to be provided to JazzHR for processing. Please do not include any personally identifiable information with your application materials other than that specifically requested by CHIA. CHIA requests basic information such as name, address, telephone number, and email address. You may also self identify race/ethnicity, gender, disability and/or veteran status if you so choose. However, you should not provide more detailed personal information such as your date of birth or Social Security Number with your application materials.

In compliance with federal laws, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.

CHIA has adopted Executive Order #595: COVID-19 Vaccination Requirement for Executive Department Employees

As a condition of employment, successful candidates will be required to have received COVID-19 vaccination and/or boosters prior to the finalization of the hiring process. Details relating to complying with this requirement will be provided to finalists.

Finalists who can provide documentation that the vaccine is medically contraindicated or who object to vaccination due to a sincerely held religious belief may make a request for a reasonable accommodation.

Executive order can be found here: https://www.mass.gov/doc/august-19-2021-executive-department-employee-vaccination-order

Powered by JazzHR