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_Executive Office of Housing and Livable Communities (EOHLC) is seeking a__Senior Business/System Analyst__*in the Deputy Secretary’s Office!* _ _ *AGENCY MISSION:* The Executive Office of Housing and Livable Communities (EOHLC) is charged with creating more homes in Massachusetts and lowering housing costs for residents. Formerly known as the Department of Housing and Community Development (DHCD), EOHLC works with municipalities, local housing authorities, non-profit organizations, and development partners to provide affordable housing options, financial assistance, and other support to Massachusetts communities. *OVERVIEW:* The*Senior Business/System Analyst*is responsible for preparing design proposals and systems specifications for complex sub-systems or major systems modifications. The incumbent develops detailed selection evaluation criteria based on identified IT product requirements. The*Senior Business/System Analyst*is responsible for supporting various applications, providing business analysis and some project management activities as well as hosting training sessions and drafting documentation. The*Senior Business/System Analyst*works continuously to ensure system is meeting business requirements and regularly report to team on updates. As a member of the IT PMO this role works acrossEOHLC’s divisions supportingtechnical solutions for EOHLC staff and third-party stakeholders (shelter providers, legal services, local housing authorities, regional administering agencies and others) that deliver services on behalf EOHLC. Key responsibilities of this role include understanding business owner’s needs; translating them into clear specifications; and determining viable solutions. Service excellence, a pro-active and collaborative approach to service delivery, and a strong customer focus are all baseline expectations for the incumbent of this role. The successful candidate facilitates change management activities between the project team and IT service groups; and participates in all phases of the project life cycle with emphasis on design, configuration, change management and migrations. *DUTIES AND RESPONSIBILITIES (NOT ALL INCLUSIVE):* * * *1. Requirements Gathering* · Partners with customers to gain a thorough understanding of business processes and develops requirements. · Leads design sessions in prototyping new systems for the purpose of enhancing business process, operations, and information process flow *2. Business Requirements and Prioritization* · Analyzes major system applications to identify and document complex business and technical requirements to solve customer business needs in a cost-effective manner · Works with team members and business partners to adhere to repeatable and scalable processes for the collocation, design and prioritization of work *3. Functional Specifications* · Develops use cases, models, and supplementary specifications, using automated tools when applicable. · Develops and documents business requirements, working with developers to leverage technology to help reduce manual/repetitive tasks, continually improving the organization’s requirement process. *4. Stakeholder Engagement* · Builds relationships with clients, stakeholders and third parties/vendors · Communicates with key stakeholders *5. Project Management* · Prepares reports on team and project status, progress, risks, deadlines and resource requirements _ _ *6. Testing to Solution Implementation* · Performs detailed and thorough testing and actively participates in walkthroughs of artifacts. *7. Training and Documentation* · Provides training to system users · Maintains documentation on systems, processes and business modeling * * *Preferred Qualifications* 1. Three (3) years of experience in the field of information technology applications development as a Business Analyst, Project Manager, or other related role. 2. Experience in business process modelling and reengineering 3. Strong understanding and knowledge of software development life cycle (SDLC) 4. Knowledge and familiarity with SQL 5. Ability to understanding customer requirements, normalize them against current standards and present back a solution that fits the needs 6. Self-starter, capable of working in a fast -paced environment 7. Ability to work independently and in a team environment with varying levels; team members, peers, management, and business stakeholders 8. Strong verbal and written communication 9. Excellent coaching, listening, presentation and interpersonal skills 10. Possesses the ability to own and maintain processes and standards and can say no when needed in the interest of the big picture. 11. ITIL v3 (or most current) Foundations Certification 12. Working knowledge of collaboration, content management, data analysis and/or testing tools such as SharePoint, JIRA, Confluence and/or similar platforms. *Desired Qualifications:* · Three (3) plus years of experience and hands-on knowledge with application development, requirement gathering, test case development, and creating workflows. · Strong knowledge and hands-on experience with Agile SDLC methodology; knowledge of other methodologies is a plus. · Experience working on projects in the affordable housing sector or other public benefit programs · Experience with low code platform tools including Salesforce, Oracle APEX & Microsoft Power Platform · Experience with data platform tool including Snowflake & Tableau * * *COMMENTS:* *Please upload resume and cover letter.* This position would be expected to follow a hybrid model of reporting to work that combines in-office workdays and work from home days, as needed. Salary placement is determined by years of experience and education directly related to the position and the Human Resources Division’s Recruiting Guidelines. In the case of a promotional opportunity, the salary provisions of the applicable collective bargaining agreement will apply to placement within the appropriate salary range. Education, licensure and certifications will be verified in accordance with the Human Resources Division’s Hiring Guidelines.Education and license/certification information provided by the selected candidate(s) is subject to the Massachusetts Public Records Law and may be published on the Commonwealth’s website. *First consideration will be given to those applicants that apply within the first 14 days.* Minimum Entrance Requirements: Applicants must have (A) at least three (3) years of full-time or equivalent part-time professional or practical experience in the field of information technology application development and support, or (B) any equivalent combination of the required experience and the substitutions below. Substitutions: I. An Associate’s degree in a related field may substitute for one (1) year of the required experience. II. A Bachelor’s degree or higher in a related field may substitute for two (2) years of the required experience. III. A Master’s degree or higher in a related field may substitute for the required experience. _*Comprehensive Benefits* When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future. Want the specifics? Explore our Employee Benefits and Rewards! An Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply. The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC) may self-select out of opportunities if they don't meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role. *Job: Information Systems and Technology *Organization: Exec Office of Housing and Livable Communities *Title: *Senior Business System Analyst * Location: *Massachusetts-Boston-100 Cambridge Street Requisition ID: 250001OS