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Center For Health Information And Analysis Research Analyst III in Boston, Massachusetts

An independent state agency, the Betsy Lehman Center is charged with fostering a statewide program of research, data analysis, and information-sharing that engages health care agencies, providers, and consumers in initiatives that will reduce medical error and enhance patient safety in the Commonwealth. The Center was re-established by Chapter 224 of the Acts of 2012, An Act Improving the Quality of Health Care and Reducing Costs through Increased Transparency, Efficiency and Innovation, and is supported by the state’s Center for Health Information and Analysis (CHIA).

The Betsy Lehman Center is seeking an experienced Research Analyst and Coordinator III. This is a full-time position and will report to the Center’s Director of Research. The Center’s staff is currently working remotely, but will transition to a hybrid work model in January of 2022. At that time, all staff will be expected to work in the Center’s office at 501 Boylston Street, Boston, on at least two designated days per week.

The Research Analyst and Coordinator III will work on data and data-related projects pertaining to patient safety in Massachusetts. The analyst will have a passion for analyzing data, the capability to work on several projects at once, and a proven ability to effectively communicate analytic results in oral and written formats. The ideal candidate will be goal-oriented, creative, and a fast learner; will enjoy working in a collaborative, team-environment; and will be excited by the prospect of applying qualitative and evaluation skills to an innovative statewide strategic plan for meaningfully improving the safety of health care in the state. Additional research workstreams may include exploring new models for providing emotional first aid to staff and patients/families after adverse events and understanding social disparities in health care safety.

This position will remain open until filled.

Specifically, the analyst will:

Data collection and management

  • Design and manage qualitative data collection from partners and stakeholders

  • Develop survey questions, focus group and key informant interview methodology for research and quality improvement projects

  • Develop and maintain systems and data repositories to manage, organize, and track multiple datasets for research and quality improvement projects

  • Perform data management tasks (e.g. merging, recoding, rearranging) to facilitate qualitative data analysis

  • Develop qualitative data submission specifications and adapt existing methodologies for new domains of analysis that the Center seeks to undertake

  • Serve as a resource for external stakeholders that use the Center’s data

  • Redact data to remove any personal health information as required

  • Ensure adherence to all relevant standards for secure use of data including documentation and storage

    Data analysis and presentation

  • Perform complex qualitative analyses such as qualitative content or narrative analysis

  • Interpret data accurately

  • Produce clear and comprehensive written analyses, graphics, tables, and oral presentations for diverse internal and external audiences, including peer-reviewed journals

    Preferred qualifications:

  • Experience with qualitative data and qualitative research techniques that includes survey design and key informant interview and focus group data collection.

  • Strong analytic skills in order to access, query, manipulate, profile, document, and analyze different qualitative datasets, including experience using NVIVO

  • Experience interpreting and analyzing survey, focus group and/or or narrative data to produce clear and comprehensive oral presentations and written analyses for distribution to diverse internal and external groups

  • Experience implementing and monitoring data collection through REDCap or SurveyGizmo for research and quality improvement projects

  • Experience with implementing and using data quality processes, including the demonstrated ability to assess accuracy of output and to investigate potential issues

  • Proficiency in producing graphs, tables, reports, and presentations using Excel, PowerPoint, and Word

  • Ability to communicate clearly and effectively—both orally and in writing—with others internal and external to the organization

  • Experience recruiting and scheduling participants for key informant interviews and stakeholders

  • Strong judgment and discretion; ability to strictly adhere to relevant policies governing confidential data

  • Experience working on multiple projects while successfully meeting deadlines

  • Experience working collaboratively, as well as independently, with multidisciplinary teams

  • General understanding of patient safety, health care policy, financing, and delivery systems in Massachusetts

  • Experience with evaluation techniques is a plus

  • Group facilitation experience is a plus

  • Fluency in Spanish is a plus

    Minimum Entrance Requirements:

    Applicant must have at least (A) four years of full-time, or equivalent part-time professional experience in business administration, health care planning or administration, public health policy or administration, human services policy analyses or administration, economics, the major duties of which included financial analysis of costs, expenses and revenue and/or the development, implementation and monitoring of the health care service delivery system and pricing methods.


    I. A Bachelor's degree with a major in health care administration, hospital administration, public health or health services administration, accounting, business administration, business management, public policy, public administration, economics, or similar degree may be substituted for a maximum of two years of the required experience.*

    II. A graduate degree with a major in public health, health care administration, public health or health services administration, public policy, public administration, economics, or a similar degree may be substituted for a maximum of three years of the required experience.

    BARGAINING UNIT: 06 NAGE, Reimbursement Systems Analyst III. The full time salary range for this position is $66,980.42 - $96,568.16.

    *Total Compensation:

    As an employee of the Commonwealth of Massachusetts you are offered a great career opportunity influencing a wide-spectrum of services to the diverse populations we serve - but it's more than a paycheck. The State's total compensation package features an outstanding set of employee benefits which you should consider towards your overall compensation, including:

  • 75% state paid medical insurance premium

  • Reasonable Dental and Vision Plans

  • Flexible Spending Account and Dependent Care Assistance programs

  • Low cost basic and optional life insurance

  • Retirement Savings: State Employees' Pension and a Deferred Compensation 457(b) plan

  • 12 paid holidays per year and competitive Sick, Vacation and Personal Time

  • Tuition Benefit for employee and spouse at state colleges and universities

  • Extended Illness program participation

  • Professional Development and Continuing Education opportunities

  • Qualified Employer for Public Service Student Loan Forgiveness Program

    To apply visit: http://www.chiamass.gov/join-our-team/

Bargaining Unit: 06 NAGE, Reimbursement Systems Analyst III, Grade 15

The full time salary range for this position is $66,980.42 - $96,568.16.


At CHIA, we are committed to earning a reputation as a great place to work and build a career. So if you’re excited to be part of a diverse and innovative team responsible for identifying opportunities to improve health care in Massachusetts, come join us! To apply and for more information visit: https://www.chiamass.gov/join-our-team/

CHIA is an Equal Opportunity / Affirmative Action Employer. Women, people of color, veterans, and persons with disabilities are strongly encouraged to apply.

If you have Diversity, Affirmative Action or Equal Employment Opportunity questions or need a Reasonable Accommodation, please contact Diversity Officer / ADA Coordinator: Tonya Bourassa 617-701-8127.

Information submitted by applicants is collected through the JazzHR Platform, your submission of application materials constitutes your express consent for this information to be provided to JazzHR for processing. Please do not include any personally identifiable information with your application materials other than that specifically requested by CHIA. CHIA requests basic information such as name, address, telephone number, and email address. You may also self identify race/ethnicity, gender, disability and/or veteran status if you so choose. However, you should not provide more detailed personal information such as your date of birth or Social Security Number with your application materials.

In compliance with federal laws, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.

CHIA has adopted Executive Order #595: COVID-19 Vaccination Requirement for Executive Department Employees

As a condition of employment, successful candidates will be required to have received COVID-19 vaccination and/or boosters prior to the finalization of the hiring process. Details relating to complying with this requirement will be provided to finalists.

Finalists who can provide documentation that the vaccine is medically contraindicated or who object to vaccination due to a sincerely held religious belief may make a request for a reasonable accommodation.

Executive order can be found here: https://www.mass.gov/doc/august-19-2021-executive-department-employee-vaccination-order

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