Job Information
St. Francis House Program Assistant (Bilingual Spanish) in Boston, Massachusetts
Program Assistant (Bilingual Spanish)
Boston, MA (http://maps.google.com/maps?q=39++Boylston+St+Boston+MA+USA+02116) • Case Management Services
Job Type
Full-time
Description
Salary Range: $42,600 - $46,860 per year (paid as $20.48 - $22.53 per hour), additional compensation available for language skills
Schedule: Monday - Friday: 7:30 AM - 3:30 PM
Job Summary:
The Program Assistant position is a dynamic role that supports all of the guest facing work we do at St. Francis House. The Program Assistant reports to and works directly with the Manager of Case Management and the Director of Behavioral Health. The Program Assistant supports the case management team through administrative and workflow support. This position assists in stabilizing homeless and vulnerable individuals by coordinating the busy front desk of our case management program, and supporting general operations throughout the day.
Essential Duties:
Welcomes guests and visitors, determines nature of appointment, and alerts relevant personnel.
Updates guests-facing staff daily case management service changes via email, teams, radio.
Monitors the waiting area and makes sure that the space is organized and safe.
Collaborates proactively with colleagues within Behavioral Health and across SFH.
Coordinates team meeting agendas with the Manager.
Coordinates with external agencies to exchange resources, service updates, plan quarterly meetings, etc.
Coordinates with Boston Shared Network staff, submitting necessary forms and requesting MA ID voucher restock.
Maintains ordering, tracking, and distribution of monthly MBTA passes.
Keeps record of MA ID vouchers requests, issuance and upload request forms in HMIS database.
Conducts inventory and ordering of office supplies for the Case Management Team.
Supports Manager in maintaining invoices and receipts of all purchases and submitting to finance department.
Supports case managers in implementing workflow and communicating any issues within the team as needed.
Participates in the case management team meeting as scheduled.
Coordinates with maintenance team by submitting moving & repairs request in Gridium.
Coordinates with the Lawyers Clearinghouse and sets up office space for the lawyers to meet with guests.
Supports manager in developing and organizing other relevant clinic services as needed.
Ensures that St. Francis House forms for guests are available in multiple languages.
Creates and post flyers for relevant upcoming events.
Maintains up to date knowledge and communications of St. Francis House programs and services to provide guests appropriate information and guidance.
Uses client database to coordinate care and alerts.
Requirements
High School diploma or equivalent.
Further education in human services a plus.
Experience providing direct services to homeless individuals.
Experience providing office management / administrative support in a fast-paced setting.
Experience with multi-line phone system/s.
Experience working at the front desk.
Experience in customer service.
Proficient in Microsoft Office platforms (Outlook, Teams, Word, Excel, and Power Point).
Lived experience preferred.
Bilingual Spanish required.
SFH is an Equal Employment Opportunity Employer and is committed to a diverse and inclusive workforce where all staff can reach their fullest potential. We welcome everyone who has lived experience of homelessness and/or recovery, and those who have faced historic barriers to competitive employment, particularly Black, Indigenous, and People of Color (BIPOC), those who are multi-lingual, multi-cultural and members of the LGBTQ+ community.
Reasonable accommodation may be provided to enable individuals with disabilities to perform these duties.
Salary Description
$42,600 - $46,860