Masco Corporation Pro Paint Specialist in Boston, Massachusetts
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We believe a workplace that encourages and values different voices, perspectives, and backgrounds builds better teams, better solutions, and more innovation. The goal is for every single team member to have a voice and experience a sense of belonging here, regardless of where they sit in the organization and what their background is. We look forward to your sharing your outstanding and unique talents and perspectives with us!
The Pro Paint Specialist (PPS) role is to build and establish productive relationships with new and existing professional customers. This position works closely with the Behr Pro team and The Home Depot (THD) leadership and associates to achieve managed account, individual store, and market share growth in partnership building brand awareness and increasing sales/market penetration through training, facilitating, selling, and advising and ensuring accurate delivery of finished goods to contractors.
Essential Duties and Responsibilities
With direction from corporate and the regional VP, supports the deployment, adoption and application of Behr’s annual Strategic Deployment Plan (SDP)
Meet defined sales goals, metrics and objectives.
Partner with Outside Pro Rep to assist with strategic objectives and customer fulfillment.
Use THD partnerships to promote pro sales growth.
Advise and train associates and managers on products, systems, services and how to properly engage and qualify the professional customer.
Manages a portfolio of professional business; applies Customer Relationship Management systems (CRM) behaviors & tools to yield growth.
Create and execute productive daily call plans that fulfill and generate sales on existing accounts and qualified leads. Log quality information from the completed activities into Salesforce (CRM tool).
Prospect for new professional leads and sales throughout the store.
Knowledge of our products and services to ensure product recommendations and customer orders meet all specifications.
Ensure paperwork and delivery documents are properly executed in a timely manner, including handling and maintaining contractor’s files, jobs, colors, and projects.
Awareness of product assortment and inventory levels needed to support ongoing jobs.
Conduct paint and/or stain color matching.
Expedite the resolution of customer problems/complaints.
Collaborate with all appropriate departments (Sales, Marketing, Distribution, Customer Service, etc.) to meet and exceed sales goals and provide information as the need arises.
Abide by all company policies and procedures and maintain a safe and ethical work environment
Minimum Required Qualifications
Educations and/or Experience
High School diploma or GED is required
Related sales, retail and/or customer service experience and/or training in a commercial coatings’ environment is desirable.
Certificates, License, Registrations or Professional Designations
Must be flexible to work various shifts including weekend and holiday hours.
Ability to legally work without sponsorship for employment visa status.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals.
Performs other responsibilities as required.
Skills, Knowledge, and Abilities
Proficient in interacting with all customer types and assessing customer needs.
Ability to follow oral or written instructions; read and acknowledge completion of work orders.
Capable of retaining and presenting the features and benefits of company products.
Strong selling, negotiation, problem-solving, critical thinking, networking and relationship building skills.
Competence to work optimally across functions to achieve desired customer satisfaction goals.
Experience in construction trade and/or architectural coatings are preferred.
Ability to adapt approach and style to achieve account objectives.
Strong presentation skills, adaptable to various training environments and the ability to demonstrate using multiple training techniques and tools.
Ability to work independently and excel in a team environment.
Proficient knowledge of MSA Office Suites and/or IOS software applications related to job functions
Proficient in using a computer application to run large amounts of information, including creating and editing simple databases, inputting data, retrieving specific records, and crafting reports to communicate the actions needed to improve performance relative to the goals of the system and strategy
English (speak, read, and write)
Ability to speak the prevalent second language in certain geographic regions may be preferred.
- Ability to add, subtract, multiply and divide using whole numbers, common fractions, and decimals.
While performing the duties of this job, the employee uses his/her hands to finger, handle or feel objects, tools or controls; reach with hands and arms; stop, kneel, or crouch; talk or hear. The employee uses computer or telephone equipment. Specific vision requirements of this job include close vision and distance vision. Must be able to travel by plane and automobile. Ability to travel daily and/or overnight.
While performing the duties of this job, the employee rarely is exposed to fumes or airborne particles, toxic or caustic chemicals. The noise level in the work environment is usually low to moderate.
BEHR (the “Company”) is an equal opportunity employer and we want to have the best available persons in every job. The Company makes employment decisions only based on merit. It is the Company’s policy to prohibit discrimination in any employment opportunity (including but not limited to recruitment, employment, promotion, salary increases, benefits, termination and all other terms and conditions of employment) based on race, color, sex, sexual orientation, gender, gender identity, gender expression, genetic information, pregnancy, religious creed, national origin, ancestry, age, physical/mental disability, medical condition, marital/domestic partner status, military and veteran status, height, weight or any other such characteristic protected by federal, state or local law. The Company is committed to complying with all applicable laws providing equal employment opportunities. This commitment applies to all persons involved in the operations of the Company regardless of where the employee is located and prohibits unlawful discrimination by any employee of the Company.
BEHR is an E-Verify employer. E-Verify is an Internet based system operated by the Department of Homeland Security (DHS) in partnership with the Social Security Administration (SSA) that allows participating employers to electronically verify the employment eligibility of their newly hired employees in the United States. Please click on the following links for more information.
E-Verify Participation Poster: English & Spanish (https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf)
E-Verify Right to Work Poster: English (https://www.uscis.gov/sites/default/files/USCIS/Verification/E-Verify/E-Verify_Native_Documents/Right_to_Work_Poster_English.pdf) & Spanish (https://www.uscis.gov/sites/default/files/USCIS/Verification/E-Verify/E-Verify_Native_Documents/Right_to_Work_Poster_Spanish.pdf)
Masco Corporation is a global leader in the design, manufacture and distribution of branded home improvement and building products. Our products enhance the way consumers all over the world experience and enjoy their living spaces. Our portfolio of industry-leading brands includes Behr® paint; Delta® and Hansgrohe® faucets, bath and shower fixtures; Kichler® decorative and outdoor lighting and HotSpring® spas, to name a few.
At Masco, we believe in better living possibilities—for our homes, our environment and our community. Across our businesses and geographies, we seek out these possibilities to grow ourselves, enhance our consumers’ lives, create returns for our shareholders and improve the world around us. We believe a strong, supportive presence in the communities where we live, work and do business is vital. We partner with organizations that are as driven as we are to support the growth of our communities, encourage and enable equity and provide safe, affordable housing for all families.
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