Job Information
Children's Hospital Boston Patient Experience Representative (Per Diem, Peabody, onsite) in Boston, Massachusetts
77979BRJob Posting Title:Patient Experience Representative (Per Diem, Peabody, onsite)Department:RadiologyAutoReqId:77979BRStatus:Part-TimeStandard Hours per Week:1 Job Posting Category:RadiologyJob Posting Description:This is a per diem position. Ideal candidate will have availability Monday - Friday.
100% onsite @ Peabody location.
This Patient Experience Representative will be responsible for:
Patient Encounter Management:
Providing positive and effective customer service that supports unit operations
Collaborating with referring providers and practices
Obtaining required authorizations to compile patient and staff schedules
Scheduling patients and supporting the patient encounter
Check In / Check Out:
Greeting and directing patients, families and visitors
Monitoring daily schedule and coordinating flow with clinicians/supervisor
Reconciling payments and preparing deposits, providing record of transactions in Hospital systems
Facilitating and directing communication with Financial Counseling
Administrative:
Recording and forwarding messages, triaging call for urgent information or services, initiating call for emergency services
Providing routine clerical support as needed
To qualify, you must have:
A high school level of education required.
Prior customer service or administrative experience required.
The ability to communicate effectively both orally and in writing and provide empathy in difficult interpersonal situations
The ability to work with diverse internal and external constituencies
Office/Site Location:PeabodyRegular, Temporary, Per Diem:Per Diem Remote Eligibility :Onsite Only