Change Healthcare Managing Director, Coding Services in Boston, Massachusetts
The leader of Centralized Coding is charged with providing strategic, operations, support of Change Healthcare’s comprehensive Coding practice for hospital inpatient, hospital outpatient and physician/ambulatory practices.
Responsible for the growth and operation of this service line, this leader will manage overall P&L and business management and the management of the leadership team and operations staff of more than 250 onshore employees and 700 offshore, both non-clinical and clinical, across multiple locations. S/he must possess deep domain knowledge across the middle revenue cycle in order to identify improve the market competitiveness of the current solutions. The VP role will need to closely work and collaborate with senior management and internal stakeholders at multiple levels to manage expectations as needed and keep the service line moving forward, including but not limited to Executive Leadership, Real Estate, Legal, HR, Finance, and Technology teams. This is a remote/telecommuter position.
Provide overall business leadership for the coding services, leading a team of diverse team members both on and offshore.
Formulate business strategy, financial plans and execution plans for the business and be responsible for the business P&L.
Responsible for strategic facilities management as it relates to expansion and/or consolidation, information systems, and communication systems and other technology needs.
Improve the customer experience and enhance the infrastructure by leveraging existing and new technologies.
Collaborate with other lines of business to drive organizational efficiencies and alignment and to develop the infrastructure for future growth.
Effectively work across the matrix to shepherd the mindset and cultural shift needed to create a more streamlined process while the organization transforms to a more technologically-enabled medical coding experience.
Provide leadership and management to a service organization that mirrors the Vision and Values of Change Healthcare.
Bottom line: Build an excellent company. Responsible for driving Technology-Enabled Services to achieve and surpass profitability, cash flow and business goals and objectives.
Spearhead the development, communication and implementation of effective growth strategies and processes for the Medical Coding Services solution.
Collaborate with the management team to develop and implement plans for the operational infrastructure of systems, processes, and personnel designed to accommodate the rapid growth objectives of our organization.
Build and manage strategic vendor relationships.
Develop and maintain relationships with external contacts.
Manage internal and external service providers (IT, operations, legal, compliance, marketing, etc.) to ensure the offerings meet company objectives and these large shared services organizations are accountable to delivering effective, timely solutions.
Recommend and champion strategies and tactics designed to positively impact key drivers, such as price, risk profile, utilization, activation, attrition and revenue, to ensure P&L and market share goals are achieved.
Build for the future and provide strong leadership; oversee talent plans and strategies to attract, motivate and retain a diverse, qualified and engaged team to fulfill current and future business needs.
Provide ongoing coaching and developing of staff and ensure resource planning.
Understand the future of the industry and develop new coding solutions to better support clients and ensure smooth delivery of innovative solutions. Identify continuous improvement opportunities and manage productivity metrics and efficiencies.
Assist, as required, in raising additional capital at appropriate valuations to enable the Company to meet sales, growth, and market share objectives. Foster a success-oriented, accountable environment within the company. Represent the company with clients, investors, and business partners.
MINIMUM JOB Qualifications
Education / Training:
Master’s Degree in business or related field preferred
Clinician or coder certification
Minimum of 10 years of strong operational experience
Minimum of 10 years of operational experience within the coding, charge capture or CDI
At least 3 years in a senior management role preferred
Management in large and complex environment preferred
Specialized Knowledge / Skills:
Proven experience and expertise in leading a large and complex organization through transformation from one of largely independent, stand-alone business units to a more fully integrated and strategically aligned organization.
Working knowledge of operations at the intersection of services and software, including healthcare information systems and call center technology preferred.
Senior/Executive leadership experience in the capacity of patient access in large ambulatory or acute setting required, larger revenue cycle experience in addition preferred.
Experience leading and growing the P&L of a solutions business within a medium to large size healthcare organization. Experience working with product development, launching new products and thinking innovatively.
Demonstrated experience in financial planning and analysis with previous experience partnering with human resources, information technology, and legal.
Thorough experience identifying and addressing client needs; developing and sustaining deep client relationships.
Demonstrated experience as a team leader; leading teams to generate a vision, establish direction and motivate members to achieve established goals.
Skilled in organizational development, personnel management, budget and resource development, and strategic planning.
Excellent presentation and verbal and written communication skills, including effective reporting of operations, issues and performance.
Excellent people and influencing skills, with an ability to partner with a dynamic leadership team and navigate enterprise politics and matrixed relationships.
Possess personal qualities of integrity, credibility, and commitment to Change Healthcare’s Vision and Values
An undergraduate degree; advanced business degree is a plus.
Must be able to travel 50%
Candidates for this position will be based in Atlanta or remote
Environment – Office environment, at least 50% travel required.
Physical Requirements – Sitting, standing, walking, and using key board.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Join our team today where we are creating a better coordinated, increasingly collaborative, and more efficient healthcare system!
Equal Opportunity/Affirmative Action Statement
Change Healthcare is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, genetic information, national origin, disability, or veteran status. To read more about employment discrimination protections under federal law, read EEO is the Law at https://www.eeoc.gov/employers/eeo-law-poster and the supplemental information at https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf.
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Change Healthcare maintains a drug free workplace and conducts pre-employment drug-testing, where applicable, in accordance with federal, state and local laws.
Change Healthcare is an equal opportunity employer. All qualified applicant will reveive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, genetic information, national origin, disability, or veteran status.
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