Job Information
Children's Hospital Boston IT Epic Manager in Boston, Massachusetts
76292BRJob Posting Title:IT Epic ManagerDepartment:IT MOSAIC ProjectAutoReqId:76292BRStatus:Full-TimeStandard Hours per Week:40 Job Posting Category:Information TechnologyJob Posting Description:* Candidate must be local or willing to relocate. Position is a hybrid role with on-site presence*
In partnership with IT and Hospital leadership teams, the Epic Manager is responsible for the delivery of high quality technology solutions, via the Epic platform, that meet or exceed the needs of our clinical and business users.
The incumbent has to support the Epic application for the Health Information Management, Coding and CDI departments and is accountable for maintaining and supporting highly reliable systems and for providing quality service to our stakeholders. Additionally, the manager is responsible for product strategy, roadmaps and metrics, within their solution scope, to ensure BCH continues to be an early adopter of new technology offerings.
Responsible for:
Proactively engages with internal clients and stakeholders to understand current and future operational needs. Applies deep domain knowledge, a consultative approach and experience with EHRs across related applications to understand how best to address the business needs.
Manages and prioritizes workload and assignments of team members to meet business needs. Provides input into department goals. Ensures team has appropriate resources and highlights areas of need to manager for resolution. Regularly reports on the productivity, progress, and effectiveness of the team in comparison to established performance metrics.
Guides analysts through the design, build/configuration, testing, and deployment of the team’s core Epic applications, features, and integrations with other supported systems/applications. Performs advanced configuration (or customization, as necessary) to address business needs.
Manages implementation of application changes with third-party systems to ensure integration. Assesses or guides others in the assessment of significant integration requirements for the team’s core Epic applications. Identifies and recommends need for changes or customizations. Maintains, upgrades, and tests all third-party integrations.
Keeps abreast of how the application is being used in other organizations to identify opportunities for optimization, enhancements, etc. Proposes optimizations and enhancements.
Manages team’s efforts in support of upgrades. Coordinates with PM's to establish team’s deliverables for upgrade tasks and assigned release notes.
Establishes and maintains an open communication channel with staff. Facilitates team meetings to discuss the status of deliverables, shared issues, end-users’ concerns and upcoming milestones. Serves in a lead role in presentations to senior leadership on key project updates, broad reaching Epic optimizations and issues, industry trends, etc.
Defines and communicates goals and expectations for staff, working with senior manager or director to ensure they support the broader process/operation. Provide technical guidance and direction to staff.
To qualify, you must have:
Prior experience in Hyland OnBase is preferred.
Epic certification in one to two applications, specific to the role/department. Epic specialty
certifications, as applicable.
Bachelor’s degree, preferred not required and 5+ years of experience in EHR application implementation and/or support, including responsibility for complex builds and integrations.
Experience managing multiple EHR applications through the full lifecycle of implementation to go-live to optimization
Boston Children’s Hospital offers competitive compensation and unmatched benefits including flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.
#LI-Hybrid Office/Site Location:BostonRegular, Temporary, Per Diem:Regular Remote Eligibility :Part Remote/Hybrid