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CIOX Health Talent Acquisition Image Technician in Boston, Massachusetts

Under close supervision, Document Image Technician performs tasks involving the use of document scanners, and indexing software. Follows proper procedures to perform daily operations of document imaging, processing, and indexing of client records. The Document Image Technician may perform one or more of the typical responsibilities associated with the functions of prepping operations, document indexing and scanning. Errors have the potential for causing client problems, delay, expense and/or disruption to client and/or CIOX Health.

Position Highlights

  • Opportunity to work a full-time schedule. Monday – Friday 7:00 AM – 3:30 PM EST; (Boston, Ma 02111)

  • Receive full benefits including medical, dental, vision, 401K, tuition reimbursement

  • Paid time off (including major holidays)

  • Virtual and in-person training

  • Opportunity for growth within the company

Typical Day

  • Preferred understanding of HIPAA requirements for releasing medical recordsand medical record requests

  • Handling inbound and outbound calls, email, fax and other administrative tasks

  • Assisting walk up patients and/or clients

What We’re Looking For:

  • Great customer service skills

  • Administrative/clerical experience

  • Previous experience working in a medical office environment (preferred, not required)

  • Willingness to learn and grow within Ciox Health


Maintains confidentiality by keeping all information seen and heard in the facility in the strictest confidence.

Will never compromise client record integrity in any way such as; deleting images without replacing same or not scanning all documents required, not correcting bad images when discovered, or indexing incorrect information on records.

Productivity and Quality

  • Maintains productivity, quality and assures customer service standards.

General Responsibilities

  • Prepping:

  • Will meet productivity standards as established by the Company

  • Will write the correct account numbers of every chart

  • Will log every account that was prepped

  • Will remove all staples from all records

  • Will tape all loose items on all records

  • Will remove all hanging chads from punch holes

  • Will unbend any folded corners on documents

  • Will mark poor quality documents with the poor quality stamp

  • Will ensure that every page belongs to appropriate account

  • Will ensure that documents are separated properly

  • Will move boxes as required and according to safety guidelines (approximate weight = 35 lbs)

  • Scanning:

  • Will meet productivity standards as established by the Company

  • Will complete log books appropriately

  • Will ensure that the highest level of image quality possible is met

  • Will scan every document that you are assigned

  • Will prevent pages from double feeding while scanning

  • Will prevent skewed pages while scanning

  • Will mark every scanned batch with an “S” to indicate that scanning was completed

  • Will keep work area organized to prevent records from being boxed without being scanned

  • Indexing:

  • Will meet productivity standards as established by the Company

  • Will complete log books appropriately

  • Will catch, correct and report all prepping and scanning errors

  • Will assign the appropriate index values associated with each record

  • Will double check to ensure that demographics match the data found on the record

  • Reports to work as scheduled.

  • Complies with all CIOX Health Policies, specifically, attendance and punctuality.

  • Attends mandatory employee in-service meetings and/or training sessions, if so directed.

  • Typically, works remotely accessing work related projects and tasks via VPN access.

Performs other duties as assigned

Consideration for the role of Document Image Technician requires all of the following:

● A High School Diploma or GED is required.

● Must be able to communicate effectively in the English language.

● Experience in a medical records or health care setting would be beneficial.

● Medical Terminology class is strongly encouraged.

Requisition ID: 2021-18442

External Company URL: careers-cioxhealth.icims.com