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Proofpoint HR Shared Services Specialist in Boston, Massachusetts

It's fun to work in a company where people truly BELIEVE in what they're doing!

We're committed to bringing passion and customer focus to the business.

Job Description:

The Human Resource Shared Services Specialist is both a hands-on and strategic role where you will be a team player responsible for providing administrative and analytical support to the HR function in the areas of HRIS, benefits and compensation in an established and fast-growing company and industry. You will work alongside an HR organization that is internal-customer focused, and places importance on our ability to support, and bring out the best in each other. The ideal candidate welcomes constant change and is someone who can be strategic and inventive, as well as excellent tactical implementation and operational excellence.

As an HRSS Specialist, you’ll provide technical and administrative support to the HR team by being responsible for the administration of the HR Workday portal, knowledge base, and case management for HR shared services. To complete this work, you’ll be required to interact with our employees at varying levels within the organization.

You’ll be a valuable resource for team members, providing guidance, and support to make them successful. You’ll make a positive impact on how team members experience organizational change.

There will also be special projects assigned to you, which include coordination of building cyclical processes and new initiatives. You will do all this by working efficiently both individually and as a team, by sharing your ideas, and adapting to change.

Your day-to-day:

  • Performs as a key contributor to the HR shared services department, by collaborating with HR stakeholders and executing in tasks that support the whole employee population.

  • Researches and resolves technical and functional issues and responds to content questions and requests within the HR shared services function.

  • Administer key HR processes such as onboarding, employee changes, benefits, and reporting.

  • Serve as a point of contact for HR inquiries from our employees regarding benefits, policies, employee data, and HR processes and systems; escalate as appropriate to HR functions and business partners.

  • Ensures continuous process improvement for all HR processes and works with business partners and other departments to execute.

  • Assist with the documentation of internal HR processes and controls as needed.

  • Partner with HRIS team members to reconcile and audit data as needed.

What you bring to the team:

  • 3+ years of HR experience, with an emphasis in HR Administration and HR Operations.

  • Solid understanding and working knowledge of broad HR functional areas, compliance regulations and business processes.

  • Understanding of HR infrastructure.

  • Knowledgeable of Workday system. Experience with HR systems highly preferred.

  • Strong customer/client service skills and ability to communicate (written and verbal) with all levels of the organization, both internal and external.

  • Anticipates problems (and escalates when appropriate), demonstrates strong prioritization and organization skills, analytical, detailed, and takes action to complete tasks accurately and on time.

  • Self-motivated, proactive and capable of working on own initiative with limited supervision

  • Proven ability to perform with a high degree of accuracy and highly confidential data.

  • Maintains a positive and respectful attitude while working independently and in a team environment.

  • College degree or equivalent experience.


If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

At Proofpoint, we have a passion for protecting people, data, and brands from today’s advanced threats and compliance risks. We hire the best people in the business to:

  • Build and enhance our proven security platform

  • Blend innovation and speed in a constantly evolving cloud architecture

  • Analyze new threats and offer deep insight through data-driven intel

  • Collaborate with customers to help solve their toughest security challenges

We are singularly devoted to helping our customers protect what matters most. That’s why we’re a leader in next-generation cybersecurity—and why more than half of the Fortune 100 trust us as a security partner.

Proofpoint is an equal opportunity employer, we hire without consideration to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, veteran status or disability.