Experience Inc. Jobs

Overview

The General Manager of Aviation Cabin Services will develop, implement, direct and support "best practices", ABM polices and standards in quality management, job and site safety programs, and personnel administration. Promotes positive employer/employee /customer relationships and interactions. Implements employee training and skill enhancement programs, provides structured employee disciplinary procedures.

The GM is responsible for maintaining positive customer relations from property management level up to senior executive level. Supports ABM activities in budget preparation and vendor/contactor oversight and is responsible to help manage cost and to identify and institute cost savings projects.

Provides on-going oversight and support for ABM administration, budgetary and financial procedures, processes and standards. Responsible to develop, enhance and submit various professional level written reports, surveys, correspondence on a timely basis. Supports and assists in development of new business opportunities for ABM.

The GM will lead a staff of up to 400 personnel and reports daily to ABM Regional Director of the organization. Interacts with various organizational support elements including administrative, human resources, financial, quality control and safety departments.

Benefit Information:

ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit ABM 2024 Employee Benefits | Staff & Management (https://www.abm.com/wp-content/uploads/2023/11/2024-Recruitment-Staff-Mgmt-11.6.23.pdf) .

Essential Functions and Responsibilities

• Payroll, operations and monthly financial reporting; presentation to client as necessary.

• Monitoring Client and ABM website for performance results taking appropriate actions on negative results.

• Facility maintenance including repairs, proposals and project management.

• Work with Shift Managers/Supervisors to monitor and maintain staffing levels with the assistance of the local Human Resources Department, participating in the recruitment process as needed.

• Foster deep and meaningful relationships with our client representatives. Visit our clients frequently to discuss outstanding issues, concerns, and opportunities.

• Inspire and motivate others to do well.

• Ensure we meet financial targets through effective scheduling and time management.

• Deliver world class training programs that ensure your team members remain attentive to each passenger’s personal needs.

• Work closely with our Safety/Quality team to execute a vigorous metric-based safety, quality, and security program.

• Manage daily/future schedules ensuring appropriate coverage and staffing levels to accommodate days off, vacation requests, etc.

• Effectively coach, counsel, and discipline employees.

• Work with Safety Quality Manager to ensure the safety and security of the operation.

• Set positive, professional example for workforce.

• Establish and maintain effective communication and working relationships with passengers, co-workers, shift coordinators, supervisors, managers, etc.

• Comply with all safety, security, compliance and quality standards and procedures established by the Company, Clients, and regulatory authorities.

Minimum Required Qualifications

• College degree or similar work experience required.

• Five (5) years of demonstrated customer focused experience.

• Five (5) or more years of management experience.

• Three (3) or more years of budgeting, expense control and scheduling experience.

• Excellent communication and leadership skills.

The company has reviewed this job description to ensure that essential functions and basic duties have been included. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and abilities.

REQNUMBER: 96217

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.