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Leica Biosystems’ mission of “Advancing Cancer Diagnostics, Improving Lives” is at the heart of our corporate culture. We’re a global leader in cancer diagnostics with the most comprehensive portfolio from biopsy to diagnosis. Our easy-to-use and consistently reliable offerings help improve workflow efficiency and diagnostic confidence. Our associates know that every moment matters when it comes to cancer diagnostics. When you come to work, you’re helping develop solutions that enable accurate diagnoses to turn anxiety into answers. Join our diverse, global team of talented people, and be inspired to grow every day.

Leica Biosystems is proud to work alongside a community of six fellow Diagnostics Companies at Danaher. Together, we’re working at the pace of change to improve patient lives with diagnostic tools that address the world’s biggest health challenges.

We are currently hiring the following position:

Director, Field Service

The Director, Field Service, East for Leica Biosystems is responsible for leading our Eastern U.S. Field Service Team and driving customer experience, revenue optimization and on-time delivery of service. This position is part of the Service Organization located in the Eastern United States and will be fully remote. At Leica Biosystems, our vision is to advance cancer diagnostics and improve lives. If you thrive in a collaborative leadership role and want to work to build a world-class Service organization—read on.

In this role, you will have the opportunity to:

• Manage a team of Regional Field Service Managers in the Eastern U.S., as well as leadership of all Field Service Engineers in the Eastern U.S.

• Actively pursue customer feedback to ensure customer satisfaction and consistent high-quality support from both internal and external customers.

• Improve the customer experience, by driving resolution on escalations, and analyzing data to complete root cause analysis where needed.

• Seek ways to enhance the customer experience with Leica Biosystems and maximize revenue generating opportunities.

• Establish and maintain proper trunk inventory levels for all spare parts; Work with Service Operations and Logistics as needed to ensure proper replenishment and efficient handling of service parts.

• Manage a cohesive working relationship between the Technical Assistance Center (TAC), Service Operations Support, and the Field Service Engineers to ensure best possible outcomes that are seamless to the customer; Responsible for enhancing and updating FSE Training and support.

• Establish a close working relationship with the Sales and Technical teams to create a team atmosphere between Sales/Technical and Service and capitalize on opportunities.

The essential requirements of the job include:

• Bachelor’s degree.

• 10+ years’ experience within field service or similar support function.

• Minimum of 5 years management experience.

Travel, Motor Vehicle Record & Physical/Environment Requirements:

• Ability to travel 80-90%, including domestic and international. May be required to travel on short notice and for extended periods.

• Must have a valid driver’s license with an acceptable driving record.

• Must have a valid U.S. Passport.

• Ability to lift, move or carry equipment up to 50 lbs.

It would be a plus if you also possess previous experience in:

• Diagnostics and/or Medical Device Industry.

• Experience in Lean Enterprise business system/environment, including Daily Management, Kaizen, and structured Problem-Solving processes

• Leading teams and driving change in a global matrixed organization

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At Leica Biosystems we believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, remote working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a remote work arrangement in which you can work remotely from your home. Additional information about this remote work arrangement will be provided by your interview team. Explore the flexibility and challenge that working for Leica Biosystems can provide.

The salary range is $150,000-$200,000. This is the range that we in good faith believe is the range of possible compensation for this role at the time of this posting. We may ultimately pay more or less than the posted range. This range may be modified in the future.

This job is also eligible for bonus/incentive pay.

We offer comprehensive package of benefits including paid time off, medical/dental/vision insurance and 401(k) to eligible employees.

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.

Must reside on East Coast

#LI-Remote

At Danaher we bring together science, technology and operational capabilities to accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life. Our global teams are pioneering what’s next across Life Sciences, Diagnostics, Biotechnology and beyond. For more information, visit www.danaher.com.

Danaher Corporation and all Danaher Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. We value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.

The EEO posters are available here (https://www.dol.gov/agencies/ofccp/posters) .

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us at applyassistance@danaher.com to request accommodation.