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Job Description

Job Description:

Our customer is looking for a Customer Success Operations Analyst that is dedicated to delivering exceptional customer experiences and driving success through innovative solutions. We are looking for this person to help them enhance their customer engagement and satisfaction strategies. If you thrive in a data-driven environment and are passionate about optimizing customer success operations, we'd love to hear from you!

Role Overview:

The Customer Success Operations Analyst will be responsible for documenting and improving customer success processes, analyzing data to support decision-making, and ensuring smooth operations within the Customer Success team. You will work closely with internal stakeholders, including Customer Success Managers, and manage program office tasks to keep initiatives on track. Additional responsibilities include:

  * Document existing customer success processes and workflows.

  * Identify areas for process improvement and implement changes to enhance efficiency and effectiveness.

  * Ensure all process changes are thoroughly documented and communicated to relevant stakeholders.

  * Translate business requirements into detailed process changes and operational plans.

  * Conduct data analysis using tools like Google Sheets to support process improvements and decision-making.

Understand and use Gainsight as their main customer success management tool

Compensation: $55/hr-$65/hr. Exact compensation may vary based on several factors, including skills, experience, and education. Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401K retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .

To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

Skills and Requirements

Requirements:

 - 3-4 years of experience as an Operations Analyst in the Customer Success field, with a total of 7 years of professional experience.

 - Experience using either Google Spreadsheet or Excel.

 - Experience with project management, including tracking progress and managing stakeholder expectations.

 - Excellent communication skills, with the ability to effectively convey information and collaborate with internal teams.

Proven ability to manage process changes and document improvements. Plusses:

Experience with Gainsight null

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.