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Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver.

Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.

Position Summary

The Retail Customer Care Coordinator will provide operational and administrative support for the call center clinical team. This role is mostly remote, but does have a requirement to work on-site in Cumberland, RI at least once a month for regulatory support.

Responsibilities include but are not limited to:

• Facilitate order reviews for Outside Vendor program

• Troubleshoot complex order issues

• Facilitate and support management with interdepartmental communications

• Support management with IT requests for call center colleagues

• Provide ad hoc reporting from call center applications for management review

• Provide daily administrative support as needed for call center leadership

• Perform license and compliance monitoring and filing

In this role you will create and support a culture of inclusion and diversity, ensuring all actions are in complete alignment with CVS practices, policies and values as well as state, federal and regulatory requirements.

The candidate should demonstrate a positive demeanor, adaptability to a fast-paced call center with sound time management skills, and ability to make appropriate decisions with limited guidance

Required Qualifications

• Resident of RI or MA

• Able to commute to Cumberland, RI facility for on-site support as needed

• Licensed Pharmacy Technician in state of residence

• 1+ years experience in high volume call center

• 1+ years of customer service experience (call center, retail, hospitality)

• 1+ years of experience with Microsoft Office

• Ability to obtain required Pharmacy Technician license

Preferred Qualifications

• Strong interpersonal and relationship building skills

• Excellent oral and written communication skills

• Ability to work in a structured, fast paced call center environment

• Possess excellent organizational and analytical skills

• Working knowledge of outside vendor ordering processes and procedures

• Able to communicate effectively with all levels and prepare effective written documents

Education

Verifiable High School diploma, GED, or equivalent experience required.

Pay Range

The typical pay range for this role is:

$17.00 - $31.30

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. The Company offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Company’s 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees. The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners. As for time off, Company employees enjoy Paid Time Off (“PTO”) or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies.

For more detailed information on available benefits, please visit Benefits | CVS Health (https://jobs.cvshealth.com/us/en/benefits)

We anticipate the application window for this opening will close on: 09/20/2024

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

We are an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.