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Center For Health Information And Analysis Client Relations Manager in Boston, Massachusetts

The mission of the Center for Health Information and Analysis (CHIA) is to be the agency of record for Massachusetts health care information, to responsibly steward sensitive and confidential data, and to objectively report reliable and meaningful information about the quality, affordability, utilization, access, and outcomes of the Massachusetts health care system.

The Client Relations Manager will provide client services support to CHIA’s internal and external stakeholders.  This requires close interaction with a wide range of internal and external parties including technical staff, data analysts, business unit staff, and various levels of management.  The Client Relations Manager will develop a strong knowledge base of CHIA’s data specifications and help build out our product portfolio in conjunction with the agency’s Product management group. They will help to troubleshoot issues and identify resolutions to both technical and non-technical problems. In addition, this individual will work with programmers and other staff on updates and enhancements to the data collected.

The salary range for this position is $80,000 to $95,000 annually.

Detailed Duties:

  • Acts as an agency representative and first line of contact for assigned clients.

  • Builds and maintains key stakeholder relationships.

  • Gathers, manages, communicates, and prioritizes the client’s requests.

  • Collaborates closely with internal teams to fulfill client requests.

  • Manages, facilities, and participates in any data user groups related to CHIA data assets.

  • Strategically plans for and anticipates any future data needs, requests, and specifications.

  • Serves as a subject matter expert for CHIA’s data assets.

  • Directs and supervises any customer service staff to ensure they complete tasks as assigned.

  • Other duties as assigned


  • Bachelor’s degree in social sciences, public policy, public health, or quantitative field. 

  • At least five years of full-time, or equivalent part-time, professional administrative or managerial experience, the major duties of which involved project coordination, administration, and management.

  • Ability to translate needs, issues, and ideas into business requirement documents.

  • Ability to manage workload to simultaneously make good progress on several projects with overlapping deadlines.

  • Excellent interpersonal skills: verbal, written, and presentation.

  • Excellent documentation skills.

  • Ability to work independently and effectively with other members of the agency.

  • Demonstrated ability to evaluate data, to draw conclusions and make appropriate recommendations.

  • Ability to identify and forecast problems, explore answers, make recommendations, initiate and execute solutions.

  • Ability to learn new software applications and techniques related to process management.

  • Experience in customer services for medical claims, membership, and associated data collection, a plus.

  • Working knowledge of the Massachusetts health care system is preferable.

Total Compensation:

As an employee of the Commonwealth of Massachusetts you are offered a great career opportunity influencing a wide-spectrum of services to the diverse populations we serve - but it's more than a paycheck. The State's total compensation package features an outstanding set of employee benefits which you should consider towards your overall compensation, including:

  • 75% state paid medical insurance premium

  • Reasonable Dental and Vision Plans

  • Flexible Spending Account and Dependent Care Assistance programs

  • Low cost basic and optional life insurance

  • Retirement Savings: State Employees' Pension and a Deferred Compensation 457(b) plan

  • 12 paid holidays per year and competitive Sick, Vacation and Personal Time

  • Tuition Benefit for employee and spouse at state colleges and universities

  • Extended Illness program participation

  • Professional Development and Continuing Education opportunities

  • Qualified Employer for Public Service Student Loan Forgiveness Program

To apply visit: http://www.chiamass.gov/join-our-team/

At CHIA, we are committed to earning a reputation as a great place to work and build a career. So if you’re excited to be part of a diverse and innovative team responsible for identifying opportunities to improve health care in Massachusetts, come join us! To apply and for more information visit: https://www.chiamass.gov/join-our-team/

CHIA is an Equal Opportunity / Affirmative Action Employer. Women, people of color, veterans, and persons with disabilities are strongly encouraged to apply.

If you have Diversity, Affirmative Action or Equal Employment Opportunity questions or need a Reasonable Accommodation, please contact Diversity Officer / ADA Coordinator: Tonya Bourassa 617-701-8127.

Information submitted by applicants is collected through the JazzHR Platform, your submission of application materials constitutes your express consent for this information to be provided to JazzHR for processing. Please do not include any personally identifiable information with your application materials other than that specifically requested by CHIA. CHIA requests basic information such as name, address, telephone number, and email address. You may also self identify race/ethnicity, gender, disability and/or veteran status if you so choose. However, you should not provide more detailed personal information such as your date of birth or Social Security Number with your application materials.

In compliance with federal laws, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.

CHIA has adopted Executive Order #595: COVID-19 Vaccination Requirement for Executive Department Employees

As a condition of employment, successful candidates will be required to have received COVID-19 vaccination and/or boosters prior to the finalization of the hiring process. Details relating to complying with this requirement will be provided to finalists.

Finalists who can provide documentation that the vaccine is medically contraindicated or who object to vaccination due to a sincerely held religious belief may make a request for a reasonable accommodation.

Executive order can be found here: https://www.mass.gov/doc/august-19-2021-executive-department-employee-vaccination-order

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