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Microsoft’s Enterprise Commercial division serves our largest commercial customers, by helping them maximize the digital transformation opportunity using Microsoft's suite of enterprise cloud offerings. The Business Manager supports the Northeast Enterprise Operating Unit (OU). The position plays an important role working directly with the leaders across the OU to enable successful Business and People operations.  This role reports to the OU Chief of Staff.

We are looking for a Business Manager with a passion for operational excellence - combining successful project management background with a willingness to complement his/her experience with executive exposure. You will help to drive successful execution in the EOU. This role requires the ability to think at a programmatic level and be able to effectively drive processes and consistency across the business and impact business outcomes. The individual needs to be comfortable working with and engaging with the senior leaders and managing priorities in a fast-paced, complex environment.

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Our mission is to empower every person and every organization on the planet to achieve more. We aspire to build the experiences and solutions that make it possible for every professional in any business or role to be much more productive. We're fueling digital transformation in order to make a difference in people's lives and in organizations across the globe.

Responsibilities

Responsibilities

Business Operations

• Executes business plans to ensure continuation of business operations at all times, including in adverse conditions, in accordance with corporate governance. Ensures checks and balances are in place for the team to ensure Microsoft's best interest with regard to strategic partnerships necessary for continuity of business. Strategizes and develops business continuity plans with Microsoft corporate Crisis Management and Business Continuity teams.

• Drives business direction and responsibility for leadership team to manage the planning process ensuring coordination with corporate planning processes as well as planning integration across the broader organization. Drives the architecting, developing, and executing the rhythm of business (ROB). Works with senior leaders to drive outcomes. Provides direction for identifying and determining objectives to execute which are in alignment with the goals of the organization. Drives business review cadence. Ensures adherence to privacy and compliance.

• Leverages knowledge of organizational strategy and planned deliverables for the upcoming year(s) to design budgets. Works in partnership with Finance to approve budgets. Develops forecasting plans in partnership with the leadership team. Oversees the development of metrics for budgeting and forecasting; identifies actions that can be taken to course-correct and drive performance improvement; anticipates business challenges based on forecasts. Works with Procurement team to coordinate future resources. Collaborates with leaders regarding resource management planning. Ensures that the leader is aligned on the headcount strategy.

• Collaborates with internal stakeholders and Microsoft teams to oversee the creation and implementation of execution plans. Sets best practices for strategy leveraging consolidated information, advocating for business cases, and presents cases to leader and business partners. Leads and oversees processes to ensure alignment across groups. Establishes key performance indicators (KPIs) in alignment with strategy to help streamline business strategy. Works with the organization to establish and report against targets, and adjusts targets if necessary.

Organizational Health

• Monitors team/organization health and supports the leader in responding to team culture issues, as well as leading culture initiatives (e.g., Diversity and Inclusion [D&I], hiring, onboarding) while partnering with Human Resources to do so. Tracks the use of role-based compliance trainings and new trainings; drives the training completion rates. Plans and executes on trainings. Ensures a healthy compliance scorecard for the team/organization. Capitalizes on team strengths and identifies development areas.

Special Projects/Programs and Initiatives

• Drives cross-team projects as needed to meet the changing business environment and manage complex business needs. Engages in project management or may act as a project/program manager to ensure organization-wide implementation of strategic efforts that require hands-on coordination across multiple functional disciplines and business organizations.

Leader External Engagement/Thought Leadership

• Designs and oversees the creation of foundational and storytelling content within the organization and may do so within the industry. Uses understanding of audience needs to ensure the optimal use of leaders' time. Synthesizes findings within workstream and identifies links to broader strategic efforts for content and external facing thought leadership. Provides direction for criteria used to break down complex information into actionable steps for audience; organizes executive visits, including global events with customers. Carries out related reporting and exception management as required.

   

Business Accountability

• Drives accountability for the team and organization in executing core business activities. Reviews performance, commitments, execution, and leverages stakeholders to achieve results. Serves as a point of contact while understanding the business status and industry trends. Oversees corporate governance and performance management by providing insight and guidance into prioritizing performance metrics, defining and monitoring forward-looking key performance indicators (KPIs), communicating to senior leadership on progress, and evangelizing processes from the top levels of the company. Demonstrates achieved implementation and high-impact business value (e.g., executive-level recognition) for partners and the company. Creates clarity in ambiguous situations to facilitate and drive prioritization and decision making for leaders across the organization.

Executive Team Communications

• Leads executive-level communication with a variety of internal audiences. Optimizes the manager's time by organizing the daily communications of the leader; performs triage and ghostwriting on behalf of the leader to expedite leader's time responding to emails. Develops presentations and messaging related to the team's mission and key projects. May perform executive-level communication with a variety of audiences. Ensures alignment with business priorities. Proactively seeks out relevant content to communicate to the organization.

Other

• Embody our Culture (https://www.microsoft.com/en-us/about/corporate-values) and Values (https://careers.microsoft.com/us/en/culture)

Qualifications

Required Qualifications

• Bachelor's Degree in relevant field (e.g., Liberal Arts, Business Administration, Management, Computer Science) AND 6+ years experience in financial management, business planning, operations management, strategy, project management, human resources, or business-related roles

• OR equivalent experience.

Additional Qualifications

• Bachelor's Degree in relevant field (e.g., Liberal Arts, Business Administration, Management, Computer Science) AND 8+ years experience in financial management, business planning, operations management, strategy, project management, human resources, or business-related roles

• OR Master's Degree in relevant field (e.g., Liberal Arts, Business Administration, Management, Computer Science) AND 5+ years experience in financial management, business planning, operations management, strategy, project management, human resources, or business-related roles

• OR equivalent experience.

• 3 + years people management experience.

Business Management M5 - The typical base pay range for this role across the U.S. is USD $115,000 - $200,300 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $146,200 - $219,200 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay

Microsoft will accept applications for the role until January 3, 2025

Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations (https://careers.microsoft.com/v2/global/en/accessibility.html) .