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Canada Goose Inc. Brand Ambassador in Boston, Massachusetts

Key Responsibilities: * Achieve or exceed personal sales and productivity standards * Ensure highest level of customer service aligning with Canada Goose’s expectations of quality and authenticity * Build a personal clientele base by acquiring new customers, maintaining existing customers, and retaining loyal clients * Communicate with personal clientele through phone or mail in regards to in-store events, new merchandise arrivals, sales follow-up, birthdays, etc. * Attend all product knowledge sessions to gain knowledge on Canada Goose’s merchandise and be the expert to customer inquiries * Educate customers on specific product features and benefits on various types of merchandise * Resolve all customer service issues and partner with the GM or AGM with issues outside of company policies * Perform operational duties such as visual merchandising, maintaining store cleanliness, replenishing stock, and other related activities * Recommend, select, and assist with locating or obtaining merchandise based on customer needs and desires * Handle all POS transactions accurately; sales, refunds and exchanges * Demonstrate values and behaviours consistent with the Canada Goose’s culture * Performing other duties as assigned Education, Qualifications and Experience: * Minimum of 2 years of retail experience, preferably in a customer focused, fashion brand environment * Experience working with affluent and luxury brands an asset * Proven track record of successful sales experience, exceeding quota * Flagship or high profile locations and brands Knowledge, Skills and Attributes: * Ability to stand for long periods of time and to work retail hours (standard, peak, and holiday) * Ability to work efficiently in a fast-paced and team oriented environment with high degree of multi-tasking with minimal supervision * Excellent attention to detail, taking initiative, and promotes a positive working environment * Ability to work well with others to collectively exceed store sales * Strong negotiation skills combined with an adaptable approach to selling * Ability to establish and maintain strong interpersonal relationships * Excellent communication and interpersonal skills * Self-motivated, able to work independently and know when to seek guidance * Advanced skills in Microsoft Office; specifically Word and Excel All your information will be kept confidential according to EEO guidelines.