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American Red Cross Boston Food Pantry Manager in Boston, Massachusetts

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By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network?

Join us—Where your Career is a Force for Good!

Job Description:

Why Choose Us?

As one of the nation’s premier humanitarian organizations, the American Red Cross is dedicated to helping people in need throughout the United States and, in association with other Red Cross networks, throughout the world. When you join our team, you have a direct impact on a meaningful mission, and you can help save lives every day. If you share our passion for helping people, join us in this excellent career opportunity. Work where your career is a force for good.

We are committed to the diversity of our workforce and to delivering our programs and services in a culturally competent manner reflecting the communities we serve. Our work environment is collaborative, respectful, and inclusive with a focus on building allyship and a culture of belonging that empowers all team members. Come to learn, grow, and succeed while sharing your passion for making a difference.

The Red Cross supports a variety of cultural and community resource groups for employees and volunteers. From the Ability Network, our Asian American & Pacific Islander Resource Group, the Latino Resource Group, and Red Cross PRIDE, to the Umoja African American Resource Group, our Veterans+ Resource Group, and the Women’s Resource Group, these networks provide connections, mentoring and help give voice to important concerns and opinions.

At the American Red Cross, your uniqueness can shine!

We are currently seeking a Boston Food Pantry Manager to support The Boston Food Pantry program. (https://www.redcross.org/local/massachusetts/about-us/our-work/food-and-nutrition-programs.html)

Location is: 1033 Massachusetts Avenue in Boston.

The position is full-time, hourly, working Tuesday through Saturday from 7:00 am-3 pm.

Prefer experience working in a food pantry.


The Boston Food Pantry Manager implements and participates in the development of initiatives to increase Red Cross visibility through program/service delivery within the Chapter’s jurisdiction. Advances assigned programs or services to meet goals and objectives. May develop program/service-specific objectives for new initiatives. Acts as a program or service subject matter expert (SME) to staff, management, volunteers and external partners.

The Boston Food Pantry Manager will supervise day-to-day outreach operations in the Boston Food Pantry.

Essential Functions: Focus on managing outreach activities and federal programs like SNAP Outreach and Nutrition Outreach, and implement those activities and new initiatives with our distributions in the Boston Food Pantry and other program distribution programs, like the Boston Public Schools/Grove Hall initiative, East Boston Neighborhood Health Center Satellite Pantry and Head Start Initiatives. Will provide at-home delivery.

Implement and participate in the development of initiatives to increase Red Cross visibility through program or service delivery. Advance assigned program or service to meet goals and objectives. May develop program or service-specific objectives for new initiatives. Act as a program or service subject matter expert (SME) to staff, management, volunteers and external partners. Provide support, development and/or leadership guidance to all volunteers.


  • Implement and participate in the development of initiatives that support the assigned program or service. Develop outreach and communication strategies to increase, maintain and/or enhance relationships that support the objectives.

  • Assign and coordinate staff members and volunteers on project assignments. May be responsible for supervising and training volunteers.

  • Evaluate and report effectiveness of program or service and prepare recommendations for continuous improvement. Utilize satisfaction surveys, feedback sessions, etc. to evaluate effectiveness of activity. Document findings and prepare recommendations for implementation.

  • Develop and maintain active professional relationships with key internal and external partners.

  • Provide analysis, advice and consultation on programs and/or services.


Education: Bachelor's degree required.

Experience: Minimum 3 years of related experience or equivalent combination of education and related experience required.

Skills & Abilities: Excellent interpersonal, verbal and written communication skills. Develop project plans & budgets. Demonstrate in-depth knowledge of program or service. Maintain confidentiality and work with integrity and ethics. Demonstrate ability in creating presentations and developing training modules. Intermediate level proficiency with MS Office software, including Word, Excel, PowerPoint and Outlook. Ability to work on a team.

Travel : Travel is required. A current, valid driver's license with good driving record is required.

Physical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this Job, the employee is regularly required to sit; use hands to handle or feel; and talk or hear. The employee is frequently required to reach with hands and arms. The employee is occasionally required to stand; walk and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 15 pounds and occasionally lift and/or move up to 30 pounds. The work environment will consist of moderate noise (i.e. business office with computers, phones and printers, light traffic). The employee must have the ability to work in a small space and have the ability to sit at a computer terminal for an extended period of time.


We take care of you, while you take care of others. As a mission-based organization, we believe our team needs great support to do great work. Our comprehensive benefits help you in balancing home and work. With our resources and perks, you have amazing possibilities at the American Red Cross to advance the learn.

• Medical, Dental Vision plans

• Health Spending Accounts & Flexible Spending Accounts

• PTO + Holidays

• 401K with 5% match

• Paid Family Leave

• Employee Assistance Program

• Disability and Insurance: Short + Long Term

• Service Awards and recognition

Apply now! Joining our team will provide you with the opportunity to make a difference every day.

The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

Interested in Volunteering?

Life’s emergencies don’t stop, and neither do American Red Cross volunteers, who represent more than 90 percent of our workforce to help prevent and alleviate human suffering. You can make a difference by volunteering in a position that appeals to you and allows you to use your unique skills and talents. The Red Cross relies on generous volunteers who give their time and talent to help fulfill our lifesaving mission.

Visit redcross.org/volunteertoday (https://www.redcross.org/volunteer/become-a-volunteer/urgent-need-for-volunteers.html) to learn more, including our most-needed volunteer positions.

To view the EEOC Summary of Rights, click here: Summary of Rights (https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf)