Experience Inc. Jobs

We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today.

Working Arrangement

Hybrid

Job Description

The opportunity

We are seeking a proactive and strategic Head of Participant Outcomes to drive our commitment to enhancing participant relationships and improving retirement readiness. This pivotal position involves leading a team of retirement participant education experts and communication consultants to establish John Hancock Retirement as a leader in empowering individuals to save and invest for a secure retirement. The successful candidate will collaborate with key internal partners across various divisions to develop and implement integrated, market-leading solutions. Join us in shaping the future of retirement planning and positively impacting the lives of individuals across the U.S.

Responsibilities:

• Communicating and implementing the business’ strategic vision, plan, operating model and success criteria for how to drive measurable participant outcomes.

• Participate in the execution of US participant engagement, outcomes, rollover and experience.

• Partner with Global Retirement, PI (specific focus with PFS) and others in broader Manulife organizations to advance programs, processes and campaigns related to US plan participants.

• Attract, develop, promote and retain top, diverse talent in US Retirement and more broadly the Manulife organization.

• Provide leadership to retirement professionals in the Participant Outcomes function

• Optimize resources, budget and innovations to drive continuous improvement and efficacy.

• Develop and maintain an external presence as an inspiring leader by attending, presenting and delivering thought leadership insights related to retirement plan participants.

How will you create impact?

• You will create impact by delivering on our purpose of helping people save and invest so they can confidently achieve their retirement goals.

• By partnering with Financial Advisors, TPAs and Plan Sponsors(Employers), you will help close the almost $4T retirement savings gap in the U.S. and better the lives of the 3.5m participants we serve in their later years.

• Delivering innovative participant programs that drive real outcomes, you will help our business grow and win in the marketplace.

• Leading a team of dedicated professional, you will mentor and develop top, diverse talent to create a collaborative, rewarding culture for the team.

What motivates you?

• You obsess about customers, listen, engage and act for their benefit.

• You think big, with curiosity to discover ways to use your agile approach and enable business outcomes.

• You thrive in teams and enjoy getting things done together.

• You take ownership and build solutions, focusing on what matters.

• You do what is right, work with integrity and speak up.

• You share your humanity, helping us build a diverse and inclusive work environment for everyone

What we are looking for

• 10 years+ experience in Retirement and Wealth Management industry with driving participant actions and outcomes.

• 10 years+ experience in people leadership with demonstrated ability to attract, develop, promote and retain top diverse talent.

• Undergraduate degree or equivalent experience.

• Excellent verbal, written, and interpersonal communication skills.

• Public speaking and keynote presentation experience.

• Effective people and project leadership.

What can we offer you?

• A competitive salary and benefits packages.

• A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.

• A focus on growing your career path with us.

• Flexible work policies and strong work-life balance.

• Professional development and leadership opportunities.

Our commitment to you

• Values-first cultureWe lead with our Values every day and bring them to life together.

• Boundless opportunityWe create opportunities to learn and grow at every stage of your career.

• Continuous innovationWe invite you to help redefine the future of financial services.

• Delivering the promise of Diversity, Equity and InclusionWe foster an inclusive workplace where everyone thrives.

• Championing Corporate CitizenshipWe build a business that benefits all stakeholders and has a positive social and environmental impact.

#LI-JH

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2022, we had more than 40,000 employees, over 116,000 agents, and thousands of distribution partners, serving over 34 million customers. At the end of 2022, we had $1.3 trillion (US$1.0 trillion) in assets under management and administration, including total invested assets of $0.4 trillion (US $0.3 trillion), and segregated funds net assets of $0.3 trillion (US$0.3 trillion). We trade as ‘MFC’ on the Toronto, New York, and the Philippine stock exchanges, and under ‘945’ in Hong Kong.

Manulife is an Equal Opportunity Employer

At Manulife /John Hancock , we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour , ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process . All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies . To request a reasonable accommodation in the application process, contact .

Salary & Benefits

Salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. Please contact for additional information.

Manulife/John Hancock offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension/401(k) savings plans and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in the U.S. includes up to 11 paid holidays, 3 personal days, 150 hours of vacation, and 40 hours of sick time (or more where required by law) each year, and we offer the full range of statutory leaves of absence.

Company: John Hancock Life Insurance Company (U.S.A.)