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The Associate Manager, Audit and Advisory Services is accountable for executing large, complex and sensitive engagements of all types (advisory and assurance engagement such as key risk audits, SOX, consulting, Issue and Corrective Action Plan assessments) and the delivery of high quality, professional, cost-effective, value-added and risk-based audit services related to Manulife’s information services and technology. You will work with our segment and business line leads for our data, cybersecurity, engineering and software development, applications and infrastructure, information and operational risk management, and program delivery practices. Through our engagements, you will learn about each of our business markets including the external and internal demands of technology, digital processing, growing regulatory requirements around cybersecurity, and opportunities to explore new technologies, platforms, and leading global technology partners as they are deployed. We leverage analytics and use Microsoft Azure Data Services with tools such as Power BI and Co-Pilot to automate our testing in line with Manulife’s ambition is to be the most digital, customer-centric company in our industry.

The scope of the Associate Manager, Audit and Advisory Services accountabilities includes developing risk assessments and testing approach for assurance and advisory engagements over information and technology infrastructure, applications and platforms. This includes Business as Usual areas such as: IT Strategy, IT Risk & Control Governance, IT Business Continuity Management, IT Change Management, IT Disaster Recovery, IT Architecture, Release Management, Systems Performance & Capacity, Operational Security, Application Security, Access to Applications and Infrastructure, Cryptography and Encryption, IT Project Management, Application Penetration Testing, Vulnerability Management and Information Classification and Handling. As well as other key areas, including Regulatory Requirements and Upcoming Changes, Coverage Over High-Risk Projects and Initiatives, Integrated Audits with Business, Advisory Consulting Engagements, Emerging Risks Engagements, Data Analytics, Automation, and Efficiency Process Improvements.

Position Responsibilities:

• Evaluate key internal technology risks and assist Senior Manager in producing meaningful audit reports that clearly articulate the position on risks and related issues.

• Support multiple simultaneous audit projects to ensure time and quality objectives are met. Timely address and/or report potential budget overruns and resourcing concerns.

• Assess and evaluate the effectiveness and efficiency of internal controls and operating practices.

• Clearly communicate potential issues and evaluate corrective action plans and service as a Subject Matter Expert (SME) for application technology, security, technology, and project risk Subject Matter Expert (SME).

• Collaborate and communicate with various partners within the three lines of defense to promote awareness of risk.

• Assist in developing and implementing a strategy to gain ongoing assurance over information services through automated methods. Identify opportunities to automate testing.

Required Qualifications:

• 3-5 years of relevant experience, including working in client-facing, matrix, and project-based organizations; typically acquired through previous roles in audit, advisory, consulting, or public accounting within a "Big Four" firm or other large organization.

• Experience in auditing Technology, auditing Projects, designing, and executing data analytics, and automating manual processes.

• Line 1 operations, Line 1B governance, Line 2 risk management, or Line 3 internal audit, or external audit experience with Technology Governance, Risk, and Controls.

• University degree in Accounting or Technology

• Preferred Designation: Audit and accounting designation such as CPA or CA, IT audit designation such as CISA, Cyber security designation such as CISSP

Preferred Qualifications:

• Working knowledge or prior experience within the Insurance and Wealth and Asset Management industry.

• Working knowledge of software development methodologies, cybersecurity, IT operations processes, cloud environments, and regulatory requirements.

• Working knowledge of software development tool chains including version control tools, binary repositories, and CI/CD pipelines.

• Ability to quickly comprehend business processes and identify the risk implications, analyze complex situations, reach appropriate conclusions, and make value-added and practical recommendations.

• In depth knowledge of audit methodologies, system development methodologies, control frameworks and risk management practices, and regulatory requirements.

When you join our team:

• We’ll empower you to learn and grow the career you want.

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

#LI-Hybrid

#LI-JH

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html .

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com .

Primary Location

Toronto, Ontario

Working Arrangement

Hybrid

Salary range is expected to be between

$74,270.00 CAD - $137,930.00 CAD

If you are applying for this role outside of the primary location, please contact recruitment@manulife.com for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact recruitment@manulife.com for more information about U.S.-specific paid time off provisions.