Experience Inc. Jobs

Every day, Kelly Engineering connects professionals with opportunities to advance their careers. We currently have an exciting direct hire opportunity with one of our leading clients – Boston University!

Title: Assistant Vice President, Constituent Relationship Management (CRM)

Location: Boston, MA

Type: Direct Hire

Salary Range: $200k/year - $285k/year (DOE)

Overview

• Title: Assistant Vice President, Constituent Relationship Management (CRM) within Information Services and Technology (IS&T) Applications

• Want to be at the cutting edge of research and innovation on a vibrant, dynamic campus shaping the future of education? We’re seeking applicants with diverse skills and experience to join the Boston University Information Services & Technology (IS&T) community.

• As a member of the senior management team, the Assistant Vice President for Constituent Relationship Management (CRM) is a leader who sets the technical vision for various platforms, partnering with the business clients on strategic direction.

Responsibilities

• Lead strategy, planning, development, release and operations of university wide applications and data integration services

• Oversees direct staff who have full-service ownership responsibility for various CRM functions within Applications.

• Foster staff development.

• Coaches and manages director level resources, is responsible for vendor relationship management and the implementation of efficient business processes, aligning with industry best practices.

• Partner with central business owners as well as other university stakeholders to develop solutions to address their needs, and to set priorities and time frames for support and maintenance; ensure open and effective communication between the various application teams and stakeholders. Lead strategy, planning, development, release and operations of university wide applications and data integration services.

• Perform the critical role of service owner or oversee the service management for CRM related applications.

• Key activities include leading the implementation of software development and support best practices, providing leadership and team building actions, fostering collaboration with other areas of IS&T and business areas, assessment and implementation of vendor packaged solutions.

Required Qualifications

• Bachelor’s degree in a technology or business-related field such as computer science, information systems, mathematics, or business administration

• Master’s degree or relevant experience or certifications (e.g., PMP, Scrum, ITIL, TOGAF) is preferred

• Minimum of 12 years of direct experience, with 8 years in a leadership role

• Deep understanding of student engagement across the lifecycle.

• Strong Leadership and Management Skills

• Strong Communication and Collaboration Skills

Technical Skills Required

• CRM expertise: Significant knowledge of CRM solutions use in Higher Education such as Salesforce.com (required), Blackbaud, Slate, and/or Liaison

• Data integration: Knowledge of integrating CRM systems with other applications and data sources.

• Software development: Understanding of software development best practices and methodologies.

• CRM governance: Ability to establish and enforce CRM governance processes and policies, ensuring data quality, security, and compliance.

Additional Information

• Hybrid preferred. Will consider fully remote with some travel to BU required.

• Boston University offers an excellent benefits package

Benefits Package Overview

• Time Off: In addition to generous time off, BU employees have a paid intersession break, and 13 paid holidays.

• Retirement: University-funded retirement plan with full vesting after 2 years of eligible service.

• Tuition Assistance Program: Competitive tuition assistance program for yourself and family members.

• Transportation: BU offers a discounted MBTA pass as well as additional options to assist employees in their daily commute.

• Wellness: BU offers programs and classes at little or no cost, including workshops and personal counseling, please check out https://www.bu.edu/wellness/ for more information!

• Culture & Community: BU also offers access to discounts or free admission to various city art/cultural institutes around Boston.

Important information: This position is recruited for by a remote Kelly office, not your local Kelly branch. Please contact Taryn Carbone (taryn.carbone@kellyengineering.com (taryn.carbone@kellyservices.com) ) for immediate consideration.

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here (https://www.mykelly.com/help-support-working-with-kelly-us/#Benefits) for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

Why Kelly ® Engineering?

Your engineering skills are in demand, but how do you find the right fit? Easy. At Kelly Engineering, our team creates expert talent solutions to solve the world’s most critical challenges. We connect you with leading organizations where you can collaborate on innovative projects, work with cutting-edge technologies and accelerate your growth. Whether you prefer the variety and flexibility of short-term projects or are looking for a long-term opportunity, we’re here to guide you to the next step in your engineering career.

About Kelly

Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.

Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly’s Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly’s Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.