Job Information
Brunswick Freedom Boat Club - Director of Operations Southwest Florida in Bonita Springs, Florida
Are you ready for what’s next?
Come explore opportunities within Brunswick, a global marine leader committed to challenging conventions and innovating next-generation technologies that transform experiences on the water and beyond. Brunswick believes “Next Never Rests™,” and we offer a variety of exciting careers and growth opportunities within united teams defining the future of marine recreation.
Company Background:
Over the past several years, Brunswick has completed a significant transformation of its business, evolving from a recreational portfolio company with several large divisions operating in disparate markets, to a pure-play marine operating company – the authentic leader in the marine industry. Within this operating model, the purpose of the Business Acceleration division is to expand and diversify marine participation and generate new sources of value for Brunswick through boating services and business model innovation. Business Acceleration primarily focuses on end consumer solutions (B2C) and opportunities that increase new boater participation.
The acquisition of Freedom Boat Club in May 2019 was a game-changer and established Brunswick (and Business Acceleration) as a leader in boat clubs and the Boating-as-a-Service marketplace. The business is exceeding growth, financial and synergy targets. Significant growth opportunities remain in the U.S., Canada and EMEA through a company operated and franchise business model. Over the past few years, Freedom has completed a series of acquisitions of franchise-operated Freedom Boat Clubs and converted them to company-operated, thereby generating regional “super territories” that now include over 15 corporate clubs to manage, operate, scale, and unlock operating efficiencies.
Opportunity:
The Director of Operations serves as the regional leader for their region and face of the club to members, ensures consistently remarkable experiences and is responsible for operational efficiencies and overall club performance. This role will have responsibility for locations in Southern Southwest Florida. The general areas include Cape Coral, Fort Myers, Bonita Springs, Naples and Marco Island, Florida.
Responsibilities:
Analyze, report out and improve KPI metrics across all locations to ensure operations are within or exceeding standards
Manage operating budget for the district and implement cost saving measures where possible
Review and approve payroll for Area Location Managers
Engage in quarterly Achieve Check-Ins and complete annual performance evaluations for Area Location Managers
Coordinate directly and via Fleetio, the fleet software system, with the Marine Operations Center to ensure all fleet needs are being addressed and implemented in a timely, efficient, and effective manner
Perform Fleetio deep cleaning audit regularly to ensure brand standards and member experience goals are met
Ensure all locations are properly maintaining and cleaning the vessels to standards
Ensure adequate inventory and supply levels are being maintained at each location and assist withdistribution of supplies as required
Lead onboarding training for new staff; Ensure dock staff receive continual training to ensure safe, engaged, and effective work environments
Visit all locations on a consistent basis to assess the needs of each location and ensure proper procedures are being executed, proper staffing, and to inspect the fleet
Develop, coordinate, and implement best practices, SOPs, and location improvement projects to ensure a consistent service throughout the entirety of the club and all corporate locations
Provide input and update on a continual basis the manager and dock staff manuals
Responsible for safety performance and ensuring work environments are adequate and safe
Partner with EH&S to identify opportunities to enhance and implement best practices
Drive growth and Access to Water by maintaining strong relationships with landlords and execute strategic expansion
Coordinate existing location lease management/renewals with Demand Planning
Lead prospecting efforts to identify new location opportunities and negotiations
Develop and continue relationships with local marina mangers, harbor masters and promote a positive symbiotic working relationship with other maritime industry professionals
Responsible for member satisfaction and retention; Review Qualtrics member feedback on a regular basis. Follow up with Area Location Managers and ensure proper implementation and corrective action is taken.
Correspond with members on escalations from Area Location Managers; May include any dock related issues including but not limited to complaints, fuel discrepancies, vessel damages, personal injury, and miscellaneous dock charges
Assist in the development and implementation of a performance incentive-based compensation plan for dock staff to surpass monthly, quarterly, or annual set goals
Maintain an open line of communication with all Area Location Managers and make oneself available to them and the dock staff
Become familiar with various local waterways and popular boating destinations that are pertinent to the target demographic and markets
Aid in future development and implementation of other various special projects that will support the stability and longevity of the Company as directed by senior leadership
Support outside departments with the execution of events and projects
All other duties as assigned
Required Skills/Abilities:
Ability to maintain a calm, positive attitude during periods of high activity
Thorough understanding of practices, theories, and policies involved in operations
Excellent verbal and written communication and people skills
Must be a self-starter and capable of working unsupervised
Excellent managerial and diplomacy skills
Excellent organizational skills and attention to detail
Excellent analytical, decision-making, and problem-solving skills
Ability to perform minor boat maintenance preferred
Proficient in Microsoft Office Suite or related software
Education and Experience:
High school diploma or equivalent
Bachelor’s degree required
Master’s degree preferred
7+ years of related operations experience
Must be at least 21 years of age
Valid driver’s license
Boating safety ID card preferred
Vessel livery operator’s certification preferred
Experience in and around boats is desirable
Prior management experience is required
Physical Requirements:
Prolonged periods sitting at a desk and working on a computer
Prolonged periods standing/walking
Prolonged periods driving to dock locations
Ability to work outdoors in all weather conditions
Must be able to lift up to 30 pounds at time
Must be able to board and un-board boats
Must be able to pull, lift, carry, squat, twist, kneel, and reach
Vision adequate to read / manipulate handheld devices
This position requires passing a pre-employment background and drug screening.
We understand that benefits are an important part of your total rewards package. That’s why Brunswick provides valuable benefits that meet the needs of you and your family. As part of our Be Your Best culture, we offer a competitive benefits package to our full-time staff including access to an employee membership after 90 days of employment, medical, dental, and vision plans, life insurance, disability coverage, a 401(k) plan with company match, and more!
Next is Now!
We value growth and development, recognizing that people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please still consider applying. Diversity of experience and skills combined with passion is a key to innovation and inspiration. Therefore, we encourage people from all backgrounds to apply to our positions. Please let us know if you require accommodations during the interview process.
Equal Opportunity Employer: Minorities/Women/Protected Veterans/Disabled
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All job offers will come to you via the candidate portal you create when applying through a posted position through https:///www.brunswick.com/careers . If you are ever unsure about what is being required of you during the application process or its source, please contact HR Shared Services at 866-278-6942 or HRSharedServices@brunswick.com .
#Brunswick Corporation - Freedom Boat Club
Brunswick is a global leader in marine recreation, delivering innovation that transforms experiences on the water and beyond. Our unique, technology-driven solutions are informed and inspired by deep consumer insights and powered by our belief that “Next Never Rests™”. Brunswick is dedicated to industry leadership, to being the best and most trusted partner to our many customers, and to building synergies and ecosystems that enable us to challenge convention and define the future. Innovative, driven, exceptional, authentic and united, these values represent our Employee Value Proposition and are at the heart of how we work together and what differentiates us as an employer of choice.
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