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Kelly Services COLLECTIONS in Bonita Springs, Florida

COLLECTIONS SPECIALIST - MUST HAVE B2B (Business to Business) - This is a temp-to-hire opportunity with a very reputable and stable company! Upon permanent hire a full benefit package is offered as well as an immediate pay increase.

Pay Rate: $18.00/hr. (starting rate only - upon permanent hire will receive an immediate pay increase to $19/hr.)

Hours: Full-Time Monday through Friday 8:00 a.m. - 5:00 p.m.

Job Summary

Customer Account Specialist ensures that the best collection effort is expended on customer accounts to maximize cash collections and minimize Days Sales Outstanding “DSO”. This position reports directly to the Collection Manager and primary focus is to manage accounts assigned in your portfolio to pay within stated customer terms. Solid B2B collections experience is needed as well as excellent customer service, negotiation skills and attention to detail are required to help promote long-term business relationships with our customers and Internal Business Partners.

Responsibilities

  • Solve delinquencies on accounts within your portfolio.

  • Proactively initiate escalated customer contacts to reduce open Accounts Receivable.

  • Build and maintain relationships with Internal Sales Management Teams and external customers

  • Provide support to team members to maintain awareness of target KPIs.

  • Utilize appropriate judgment in processing adjustment disputes, resolving unapplied payments and possible account suspension due to non-payment.

  • Take proactive measures to escalate uncollectible accounts and bring material changes to department heads regarding financial position of customers.

  • Assist with on-boarding of new customer contracts and documentation of special handling accounts.

  • Assist in projects, process improvements, and other collection related tasks as identified by management.

Professional Experience

  • 2+ years’ experience managing B2B collection portfolios

Skills/Competencies

  • B2B Collections experience

  • Professional Telephone Etiquette

  • Advance Microsoft Excel and Word

  • Strong sense of Urgency and Customer Focus

  • Skilled in both Verbal and Written Communication

  • Organizational and Time Management Skills

  • Ability to work with minimal supervision and think logically & constructively

  • Creative Problem Solver

PLEASE APPLY TODAY

Why Kelly ® ?

As a worker today, it’s up to you to take charge of your career and look for opportunities to learn, grow, and achieve your potential. Helping you find what’s next is what we’re all about. We know what’s going on in the evolving world of work—just ask the 440,000 people we employ each year. Connecting with us means getting the support, guidance, and opportunities needed to take your career where you may have never imagined.

About Kelly ®

At Kelly, we’re always thinking about what’s next and advising job seekers on new ways of working to reach their full potential. In fact, we’re a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live (plus, did we mention we provide a ton of benefits ?). Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.

Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.

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